Digital Pathology Helpdesk Engineer
Digital Pathology Helpdesk Engineer
Posted on :
20-01-2025
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1 Vacancy
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Job Description
Job Title: Digital Pathology Helpdesk Engineer
Job Location: Kolkata West Bengal India
Job Location Type: Remote
Job Contract Type: Fulltime
Job Seniority Level:
Leica Biosystems’ mission of “Advancing Cancer Diagnostics Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easytouse and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse global team of talented people and be inspired to grow every day.
Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
The Digital Pathology Helpdesk Engineer for Leica Biosystems is responsible for responding to inbound routine Digital Pathology related queries raised from customer care & technical assistance in the regions. Raising calls to specialists or 3rd level support specialists in the business unit if more indepth knowledge is required.
You will also update customer account records & Cases for the interventions performed. If onsite intervention is needed share information with regional dispatching teams support the onsite engineer & follow through remotely to completion.
This position is part of the EMEA Digital Pathology organization and will be a fully remote role based within India. At Leica Biosystems our vision is to advance cancer diagnostics and improve lives.
You will be a part of the EMEA Digital Pathology Support & Implementation Team and report to the Senior Service Manager Digital Pathology EMEA responsible for implementing best in class Digital Pathology service support in the Pathological healthcare system. If you thrive in a fastpaced highperformance role and want to work to build a worldclass service & support organization—read on.
In this role you will have the opportunity to:
This job is also eligible for bonus/incentive pay.
Join our winning team today. Together we’ll accelerate the reallife impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.
For more information visit
At Danaher we value diversity and the existence of similarities and differences both visible and not found in our workforce workplace and throughout the markets we serve. Our associates customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
The Digital Pathology Helpdesk Engineer for Leica Biosystems is responsible for responding to inbound routine Digital Pathology related queries raised from customer care & technical assistance in the regions. Raising calls to specialists or 3rd level support specialists in the business unit if more indepth knowledge is required.
You will also update customer account records & Cases for the interventions performed. If onsite intervention is needed share information with regional dispatching teams support the onsite engineer & follow through remotely to completion.
This position is part of the EMEA Digital Pathology organization and will be a fully remote role based within India. At Leica Biosystems our vision is to advance cancer diagnostics and improve lives.
You will be a part of the EMEA Digital Pathology Support & Implementation Team and report to the Senior Service Manager Digital Pathology EMEA responsible for implementing best in class Digital Pathology service support in the Pathological healthcare system. If you thrive in a fastpaced highperformance role and want to work to build a worldclass service & support organization—read on.
In this role you will have the opportunity to:
- Diagnose fault(s) remotely provide troubleshooting support to customers via phone/email remote login & troubleshooting and fix accordingly.
- Record activities by logging data into Customer Service & relationship management systems. Software issues to be logged in the appropriate systems.
- Work effectively and efficiently with multicountry/ multilanguage customers and Leica departments to resolve issues.
- Accept incoming contacts (phone/email) prioritize according to incident type contract type and instrument type.
- Work independently to resolve complex issues but appropriately determine when escalation to Manager is required. This includes identifying proposing and implementing countermeasures to reoccurring or difficult issues.
- Min 3yrs of experience overall with experience in remote troubleshooting of software database management skills Windows Server& virtual machines.
- Work with Mirth Connect and HL7
- Networking skillsets remote storage management domain and nondomain related group policies Firewall knowledge.
- Language Skills – Fluent in English
- Leica Biosystems (LBS) digital pathology platform and/or 3rd party digital pathology platforms.
- Providing technical support for systems with hardware components.
- Experience using remote access tools like Bomgar & TeamViewer.
- Fluency in any other additional language
This job is also eligible for bonus/incentive pay.
Join our winning team today. Together we’ll accelerate the reallife impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.
For more information visit
At Danaher we value diversity and the existence of similarities and differences both visible and not found in our workforce workplace and throughout the markets we serve. Our associates customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
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Employment Type
Full Time
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