Academic Support Advisor I Eveningweekend
Academic Support Advisor I Eveningweekend
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1 Vacancy
Job Description
Opportunity at a Glance
The Academic Support Advisor I role is responsible for promoting student success through accurate and responsive advisement in the areas of academics registration persistence and the student experience. Advisors are responsible for building a supportive environment that assists students to achieve their education goals by providing excellent customer service while identifying student needs and mentoring students to resolve potential academic issues. Advisors will also work closely with other university support teams to ensure that student inquiries are addressed in a timely and effective manner. The Academic Support Advisor I role functions as a role model for our TEACH values and fosters a culture of Chamberlain CARE consistent with our mission vision and purpose.
Responsibilities
- Assist students with appropriate course registration and ensure students understand degree and practicum application requirements (as applicable per program).
- Advocate for the advising needs of students that contribute to their successful enrollment engagement and completion of their educational goals.
- Advise students on university policies and procedures program requirements and related academic matters.
- Closely monitor students to proactively identify atrisk scenarios and identify opportunities to develop implement measure and improve academic success strategies.
- Utilize appropriate systems and student data to confirm and track accurate enrollment persistence and graduation information for students in their assigned program/campus locations and/or by assisting multiple program/campus locations based on enrollment needs. Documents all interactions in the appropriate institutional systems.
- Coach students to explore alternatives to overcome barriers to persistence or graduation and makes appropriate resource referrals when necessary.
- Maintain a thorough understanding of all academic programs policies and procedures including institutional policies federal and state regulations. Complies with applicable federal and state.
- Promote student selfservice tools during advising interactions.
- Assist and engage students through a variety of communication This may include virtual/ video advising inbound student calls and proactive outreach to students to deliver a positive resolution.
- Identify opportunities and solutions that improve current methods and actively participate in the change of a constantly evolving organization.
- Collaborate with other departments and functional areas to deliver an optimal student
Qualifications :
- Bachelors Degree Required
- 1 year of experience in Higher Education Required
- Mandated hours below:
- Tuesday Friday: 11AM8PM CST
- Saturday: 8AM5PM CST
- SundayMonday: Off
- This schedule is mandatory and not subject to negotiation. Fulltime position only.
- Outstanding customer service skills with 1 years of customer service academic advising or related experience required
- High level of interpersonal communication and problemsolving skills
- Ability to work independently as well as function as part of a team
- Must be a selfstarter with the ability to prioritize effectively
- PC skills in Microsoft Office internet applications and database Experience with Student Information Systems a plus
Additional Information :
In support of the pay transparency laws enacted across the country the expected salary range for this position is between $18.15 and $32.86. Actual pay will be adjusted based on jobrelated factors permitted by law such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Adtalem offers a robust suite of benefits including:
- Health dental vision life and disability insurance
- 401k Retirement Program 6% employer match
- 15 Days of Paid Vacation Days each Calendar Year
- 12 Paid Holidays 2 floating holidays
For more information related to our benefits please visit:
Equal Opportunity Minority / Female / Disability / V / Gender Identity / Sexual Orientation
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- Experience Working With Students
- Organizational skills
- Communication skills
- Athenahealth
- Data Collection
- Ellucian
- Academic Advising
- Peoplesoft
- Teaching
- Mentoring
- Public Speaking
- Word Processing
