National Program Director

This Position is Contingent on Contract Award. 

The National Program Director (NPD) and the National Deputy Program Director (NDPD) provide director level management expertise and oversight for the medical services contract and medical units for the U.S. Customs and Border Protection (CBP) U.S. Border Patrol Station Medical Units and Office of Field Operations Ports of Entry Medical Units. The NPD and NDPD are responsible for ensuring successful completion of administrative and program management tasks in accordance with the polices and protocols listed in the Statement of Work (SOW) and Department of Homeland Security (DHS) directives for the delivery of healthcare services to persons in custody. These positions will provide strategic level management to the effort ensuring that all the program goals and objectives are achieved in an accurate efficient and effective manner.  

Contracted staff will work alongside uniformed Customs and Border Protection (CBP) Agents/Officers in secured federal facilities along the southwest border of the United States. These secured federal facilities are staffed and monitored by CBP personnel and/or contracted security staff 24 hours a day 7 days a week to assure a safe working environment to include the colocated medical unit. 

MISSION  

CBPs Office of the Chief Medical Officer (OCMO) employs a trauma informed care model to provide frontline medical care for persons in CBP custody in accordance with Enhanced Medical Support Efforts CBP Directive (2210004). This model provides a team of medical professionals comprised of physicians advanced practice providers (e.g. physicians assistants nurse practitioners) and support staff (e.g. Licensed Practical/Vocational Nurses Paramedics EMTs Certified Medical/Nursing Assistants). These contracted medical teams provide basic assessment and medical treatment for persons in CBP custody to include emergency care as needed. 

Duties and Responsibilities

• Serves as the programmatic authority for the medical services contract and all medical units for the U.S. Customs and Border Protection sites including Office of Field Operations (OFO) ports of entry and/or U.S. Border Patrol Border (USBP) Stations. 
• Demonstrates a caring and helpful attitude when interacting with patients vendors and fellow employees. 
• Oversees and track the progress of program wide personnel ensuring that personnel are vetted and attend orientation as required in the SOW. 
• Manages and oversees the scheduling process assuring staffing coverage is maintained to meet operational needs and oversee the daytoday management across program regions. 
• Formulates and manages the logistics/procurement strategy program wide. 
• Develops and enacts the risk management program medical sentinel event reporting and followup quality assurance/performance improvement and medical surveillance plans across all regions (sectors ports of entry and field offices.) Oversight of these programs will be provided by the NPD to assure requirements of the Medical Quality Management (MQM) Program are met and reporting completed as per the MQM Program guidance. 
• Conducts analyses to ensure continuous performance improvement and development of best practices through support and collaboration with the National Medical Director and National Patient Safety Quality Management Director. 
• Ensures reporting requirements and timelines are achieved program wide. 
• Participates in the recruitment and selection process for all contract employees. 
• Provides oncall coverage 24 hours a day/7 day a week. Appendix C Position Description0024  
• Responsible for developing and coordinating all aspects of healthcare delivery in collaboration with the National Medical Director and OCMO. 
• Supplies medical inservice training to physicians and clinical staff as necessary.  
• Maintains noninvolvement in the security aspect of patient care and custody. 
• Participates in disease surveillance activities and public health and epidemiology studies/efforts as needed. Seeks guidance from the Pediatric Advisor Behavioral Health Advisor or other leadership as appropriate. Attends/Leads general staff meetings. 
• Performs record keeping functions in accordance with program policies and position.  
• Maintains functional proficiency and ease of use utilizing electronic health records as required by and appropriate to position. 
• Completes all initial annual and ad hoc training or competencies as required/assigned. 
• Maintains patient confidentiality and confidentiality of medical records in compliance with the Privacy Act and HIPAA regulations in all work activities as applicable.  
• Adheres to and maintains awareness of DHS and CBP Policies Procedures Directives and Operational Memoranda.  
• Performs collaborative midterm review of performance with the National Medical Director as part of an annual performance evaluation process addressing any clinical practice concerns if identified. 

This list is nonexhaustive and the role holder may be required to undertake additional duties that are not specifically listed above. 

Qualifications :

BASIC REQUIREMENTS  

Education/Training 

• Bachelors degree in accounting business finance or other discipline related to the area of assignment from appropriately accredited institution. 
• Five years of management level experience in the provision of healthcare services required two of which must have been supervisory in nature with demonstrated progression in responsibility. 

Knowledge Skills and Abilities/Competencies 

• Demonstrated ability to ascertain relevant facts and information; prepare executive level summaries; and analyze management and financial reports to identify trends performance gaps and contract status information. 
• Demonstrated experience in collaborative planning and relationship building across organizational boundaries. 
• Demonstrated success in developing and managing logistical plans and providing operational support. 
• Excellent customer service and interpersonal skills.  
• Demonstrated success in managing large and diverse teams in high pressured environments that require rapid and collaborative decision making. 
• Must be available to CBP personnel to contact at all times 24/7 365 days per year. 
• Must be experienced at discussing and negotiating collaborative solutions in high pressured preferably operational environments. 
• Must be adept at preparing and delivering clear and concise executivelevel presentations and decision briefs. 
• Must demonstrate effective leadership and possess effective oral and written communication skills. 
• Should possess (or qualify for) relevant management or Human Resources certifications such as PMP CPC CSP etc. 
• Should possess awareness of electronic medical documentation. 

Supervisory Controls 

• In this position the employee will serve as a contractor to the federal government and does not have any federal authority or rights. 

Physical Demands  

• Able to walk stand bend or sit for extended periods.  
• Able to reach to retrieve documents or supplies.  
• Able to carry materials and/or file boxes up to 30 pounds on an infrequent basis or assist patients into/out of a wheelchair.  
• Must be capable of standing on hard surfaces (cement floors) for long periods of time.  
• Must perform the duties in a stressful and often austere environment without physical limitation.  
• Must be able to respond to a medical emergency and perform BLS/CPR as needed. 

Other Special Qualifications

• US Citizen or Permanent Resident Card is required.    
• Ability to obtain and maintain the U.S. Government security clearance. Applicants with current clearances are preferred.  
• Must be able to read write and speak English to effectively communicate. 
• Proficiency in both English and Spanish is preferred. 

Additional Information :

Pay range is based on several factors and may vary in addition to a full range of medical financial and/or other benefits. Final salary and offer will be determined by the applicants background experience skills internal equity and alignment with geographical market data. 

Compensation   Min: $75000      Max: $150000

Benefits Fulltime positions are eligible for our comprehensive and competitive benefits package including medical dental vision and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus. International SOS complies with all federal state and local minimum wage laws. 

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race color religion gender sexual orientation gender identity national origin age disability genetic information marital status amnesty or status as a covered veteran in accordance with the applicable federal state and local laws. 

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race color religion gender sexual orientation gender identity national origin age disability genetic information marital status amnesty or status as a covered veteran in accordance with applicable federal state and local laws.

Remote Work :

No

Employment Type :

Fulltime