Amazon Connect Developer
Amazon Connect Developer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Responsibilities
- Design develop and implement complex contact center solutions utilizing the full suite of Amazon Connect features including IVR/contact flows queues agents and integrations.
- Develop and implement custom integrations with CRM systems (Salesforce ServiceNow etc.) ERP Systems Alert & Monitoring systems and other business applications.
- Optimize contact center performance by analyzing call flow data identifying bottlenecks and implementing improvements to reduce call handling times and improve customer satisfaction.
- Configure and manage Amazon Connect features including voice and chat capabilities speech recognition texttospeech and outbound dialing.
- Stay abreast of the latest advancements in contact center technology and Amazon Connect features.
- Provide technical support troubleshoot and resolve technical issues related to Amazon Connect and its integrations.
Job Qualifications
- Strong programming skills using Java Spring Boot
- Experience with SQL and NoSQL databases (e.g. AWS RDS Dynamo DB Aurora etc.)
- Experience working in Agile environments (Jira)
- Strong experience with DevOps practices and CICD (Terraform Jenkins Spinnaker Git etc.)
- Experience and understanding of security protocols and systems (e.g. Active Directory IAM SAML SSO etc.) in line with legal and regulatory requirements (PCI DSS PII HIPPA GDPR etc.)
- Good experience and knowledge of networking concepts and protocols especially in telephony environment
Required Experience
- 5 Years of experience in Contact Center technologies and Cloud Architecture
- 5 Years of handson experience Amazon Connect and AWS
- 2 Years of experience using Terraform
Employment Type
Full Time
