FCA Quality Assurance Auditor
FCA Quality Assurance Auditor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
What youll be doing
- Responsible for conducting quality audits against riskbased compliance model for customer interactions.
- Deliver key insights back to the business areas from the quality monitoring carried out.
- Ensure that the principles outlined in our internal QA Framework are delivered across our Operation and work with our Quality partners in other areas to support the delivery of our QA Framework.
- Work with key stakeholders within the QA Teams and across the Three network.
- Conduct root cause analysis (RCA) to support continuous improvement on quality and performance.
- Provide feedback to improve performance in operational areas.
- Identify training needs together with providing guidance to less experience staff.
- Participate and in some cases lead calibration sessions to maintain consistency across all areas.
- Support performance improvement interventions after identifying key themes.
- Opportunity to engage directly with our Customers to monitor compliance and gather key insights.
- Provide timely and comprehensive reporting highlighting areas where criteria has not been met and identifying any trends and patterns in compliance levels against key regulations.
- Continuously seek ways to improve our practices within Quality Assurance to drive efficiencies and provide a first class service to our stakeholder network.
Qualifications :
What youll ideally bring...
- Experience in a quality assurance environment ideally in a FCA regulated environment (preferred).
- Good understanding of the Ofcom and FCA quality assurance frameworks.
- Problem solving capabilities to create meaningful strategies to improve quality.
- Analytical skills to produce root cause analysis.
- Ability to work within a clearly defined set of regulations and standards.
Additional Information :
What youll receive in return
- A performance based annual bonus & an additional flexible allowance to spend on additional benefits topping up your pension or to be added to your salary.
- Hybrid working between your home (23 days a week) and our Glasgow office (23 days a week).
- 28 days annual leave 8 bank holidays 3 personal days annually which increases with length of service.
- Private Medical Insurance Life Assurance and Income Protection.
- Free mobile phone package & unlimited simcard.
- .... Plus lots more including wellbeing and learning & development benefits!
Our people make us who we are. Were a diverse and inclusive bunch and its important you can feel you belong here. We value everybody for who they are and what they bring to the table supporting one another as we continue to deliver for our customers.
With that in mind if you do not tick every box in the job advert above there are likely other valuable attributes and skills you have that would make you a great addition for the team. So if you feel this role is for you then please apply! We are committed to equality in employment and growing a diverse workforce. We embrace those of any race gender identity sexual orientation age religion disability marital status family status or civil status and we want our teams to reflect this!
We are a Disability Confident Committed Employer. Need any reasonable adjustments Let us know when you apply so we can support you throughout the interview process.
At Three we have a hybrid working arrangement in place as standard for office based employees where employees work from a mix of office based location and working from their home in the UK to carry on their role.
Excluding retail our core hours at Three are between 10:00 and 16:00 with operating hours between 08:00 & 18:30. This allows employees to have a start time between 08:00 and 10:00 and finish time between 16:00 and 18:30.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
