Care Coordinator
Care Coordinator
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Job Alert
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Job Description
We are currently hiring a Care Coordinator for our Lincoln Branch Office.
To perform various duties in the coordination/scheduling of care visits for our clients whilst providing the highest quality of service.
The Role.
- Understand and build effective and efficient schedules around our clients and Care Professionals.
- Ensure schedules are prepared considering travel time holidays training and lastminute cancellations.
- Be responsive to changes in the schedule and liaise with relevant team members.
- Match Care Professionals to new clients in conjunction with the client services team and arrange introductions.
- Ensure client schedules match their needs with the same care professional and at the same times each week where possible.
- Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
- Work with the recruitment team to meet sufficient current and future staffing levels.
- Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
- Add and maintain all client and Care Professional information onto to the electronic scheduling system.
- Carry out any admin duties which are required.
- Emergency cover out in the field when required.
- Participation in OnCall rota. Roughly 1 week in 4.
- Ensure compliance with Home Insteads Equality Diversity and Equal Opportunities Policy in respect of employment and service delivery.
Essential Criteria.
- Experience working in a scheduling role within a home care provider.
- Good working knowledge of IT systems with experience in Microsoft Office and care management software with the ability to learn and adopt new technologies where appropriate.
- Highly resilient and positive with excellent communication skills.
- Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
- Team player with strong interpersonal skills with the ability to build rapport quickly.
- Excellent attention to detail.
- Logical and analytical with the ability to work on your own initiative and meet deadlines.
Qualifications :
NVQ Level 2 or 3 in Health & Social Care essential or working towards these.
Additional Information :
Other Benefits.
- Office based role.
- 37.5 Hours per week fulltime permanent contract.
- On Call rota participation paid on top of fixed salary.
- Any business mileage is paid at 35 pence per mile.
- Company Pension Scheme.
- 28 days holiday allowance including bank holidays.
- Local Supportive & Professional Management Team.
- Home Instead Employee Assistance Programme (EAP).
- Home Instead Employee Benefits & Discount Scheme.
- Award Winning Comprehensive Induction Training.
- Ongoing Professional Development Training.
- Fantastic Recognition Care Awards Staff Birthday Schemes Social Events and Company Events.
We are actively recruiting now!! If you would be interested in joining a fun friendly and supportive team please click Apply to get in touch today!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
