INT-3494587
INT-3494587
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Customer Experience Associate is expected to perform tasks quickly and efficiently with a high level of professionalism and positive attitude. It is expected that the CustomerExperience Associate is capable and able to help manage the front desk office/facility and clients may it be internal or external.
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
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FRONT DESK MANAGEMENT:
- Providing support on the reception/front desk through:
- Answering and dispersing calls and inquiries
- Welcoming and/or receiving applicants visitors and clients of the Company
- Responding and/or addressing tenant concerns and walkin inquiries
- Handling daily incoming and outgoing mails
- Receiving distributing and filing incoming letters billings invoices documents and/or other communications
- Managing the front office on a daily basis
- Assisting on client request like photocopying printing scanning documents
- Gatepass / work permit processing
- Preparing and accomplishing errand form
- Monitoring the cleanliness in concessionaire area
- Any ad hoc duties as required
GENERAL SERVICES / TENANT SERVICES
- Point person / Representative in the workplace
- Conference room reservations
- Reporting and coordinating any workplace issues and ensures job completion
- Providing administrative support to members
- Providing unmatched customer experience
- Building strong relationship with members
- Enforcing company policies procedures safety health regulations and standards
GENERAL ADMIN
- Attending ticket request within SLA
- Assisting office walk tour with prospective client and marketing events
- Offering and serving refreshment to Client
- Assisting and doing simple troubleshooting IT concerns like wifi connection borrow of LAN/ HDMI
- Coordinating with vendor for any Client request below 20K
- Distributing monthly treats
- Following operational processes and procedures
- Enforcing house rules and security policy
GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT
- Maintaining Office Showreadiness cleanliness and maintenance
- Conducting random facilities walkthrough to report current and urgent issues and to handle foreseen issues and members’ needs
- Coordinating with Customer Success Lead for any facilities/Building issues
- Providing support on the reception/front desk through:
- Bachelor of Science in Business Administration BS HRM BS Tourism or any similar courses
- With at least 12 years work experience as Front Office Staff or Admin Assistant
- Knowledgeable in MS Office applications (MS Word Excel Powerpoint office 365)
- Hospitality or Customer service background is a plus
- Capable of dealing with local staff and foreign clients
- Enthusiastic Outgoing responsible motivated dedicated detail oriented and driven personality
- Superb verbal and written communication skills
- Has high attention to detail fast learner
- Excellent interpersonal skills
- Extraordinary multitasking skills
- Good time management skills
- Capable of working under minimal supervision
- Ability to present well to high level clients – local and foreign
- Ability to deliver services with the highest standards
- Willing to work on a shifting schedule
- Willing to be assigned to other KMC sites
Employment Type
Full Time
