Senior Customer Care Team Leader

Are you a customer centric leader who loves leading and motivating teams

Are you obsessed with ensuring that our customers receive unique care from our teams

Lets Talk!

Our Customer Care Team is currently in search of a Senior Customer Care Team Leader who will be responsible for leading and guiding a team of Customer Care Team Leaders.

You will promote excellent customer service and will work closely with the Team leaders and Supervisors as well as the agents to ensure that new processes and policies are followed adequately and goals are achieved at all times.

At the end of the day your focus will be to inspire a highquality standard of service that we provide to our customers via our various communication channels.

What youll do:

• Promote excellent Customer Service by leading and coordinating the assigned Customer Service Team Leaders

• Clearly set and communicate the goals based on S.M.A.R.T. methodology

• Ensure the goals are met and that the KPIs are within the predefined levels

• Use data to monitor and measure the teams performance

• Investigating and solving customer complaints in cooperation with Customer Care Supervisor

• Challenge current methods of service delivery and identify suggest and implement improvements

• Recognize and acknowledge the skills of key team members and make good use of their strengths to the benefit of the team

• Take part in wider projects within the Organization

• Ensure that customer enquiries and complaints are dealt in accordance with the performance and service standards as laid down by efood

• Take part in the recruiting process when and if required

• Organize and inspire the team to work towards common goals while establishing an environment of trust and empowerment to help them maximize their efficiency and productivity

• Ensure high quality customer services is offered

• Adhere to and implement the procedures policies and work instructions

Qualifications :

• 3 years of overall contact center experience with 2 years as a Team Leader

• BSc degree in Business Administration/Management or relevant discipline

• Excellent command of Greek & English language

• Solid computer skills especially MS Excel
• Excellent knowledge of performance metrics

• Great interpersonal and communication skills to create a cordial relationship with team members

• Taskmanagement critical thinking and problemsolving skills

• Open empathic and teamoriented attitude with hunger for continuous learning

• Adaptability and agile mindset to changing conditions

Additional Information :

• We recognize good work and we want our people to feel appreciated! Thats why we offer an attractive remuneration package for what you bring in!
• We share a passion for food so you will certainly appreciate the ticket restaurant card to spend in restaurants and/or food supplies. We are efooders after all!
• We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and happy!
• We prioritize your mental health and offer roundtheclock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.
• We want you to grow with us ! And to help you keep improving we provide you access to our online training platform where you can study topics for your personal and professional growth!
• Are you a cappuccino lover Do you desperately want a cookie Our cafeteria got you covered!
• If you want to stay in shape our inhouse gym awaits you fully equipped!
• We are passionate about exploring growing & learning and our Global Mobility plan is created to help our people find their purpose around the world!

Life @efood:

At efood no day is the same as the one before!

efooders know that working and having a good time isnt the opposite and thats why every day at efood is a new adventure!

We always aim higher and thrive on finding solutions to push our limits further! We care about our customers our employees our society.

We seize every opportunity to celebrate achievements and milestones but we also celebrate small things (like Fridays!)

Every efooder is part of a fastgrowing multinational company with endless opportunities for professional growth and acquisition of new skills! We have an established yet super creative and fun working environment with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace! 

Hungry enough to join us

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Remote Work :

No

Employment Type :

Fulltime