Duty Manager
Duty Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
KEY ROLES & RESPONSIBILITIES
- Assist the Front Office Manager in planning and managing Reception Front Office Administration and Data Administration
- Supervise staff to ensure guests receive prompt cordial attention personal recognition and special treatment for VIPs and repeat guests
- Manage room availability types and rates to maximise occupancy revenue and average rate whilst maintaining high service standards
- Liaise with Housekeeping to ensure room readiness image maintenance and fulfilment of special guest requests
- Oversee credit procedures and system recovery interpreting computer reports and compiling relevant statistics for front office
- Regularly inspect lobby reception and VIP rooms for cleanliness and orderliness
- Prepare efficient work schedules for Front Office Staff considering occupancy forecasts and group movements
Qualifications :
QUALIFICATIONS
- Minimum 24 years relevant experience
- Excellent leadership & communication skills
- Display high levels of integrity dedication and support for continuous improvement
- Flexible management style to meet the challenges of a changing work environment
- Good knowledge of the entire Front Office Operations
- Knowledge of Opera Cloud Property Management System preferred
Additional Information :
Employee benefit card offering discounted rates at Accor hotels worldwide.
Develop your talent through Accors learning programs.
Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental Social and Governance (ESG) activities.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
