Staff Outbound Product Manager
Staff Outbound Product Manager
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1 Vacancy
Job Description
This position reports to: Director of Outbound Product Management Financial Services Customer and Industry Workflows
Company:
Work matters. Its where we spend a third of our lives. And the workplace of the future is going to be a great place. Were dedicated to bringing that to life for people everywhere. Thats why we put people at the heart of everything we do.
People matter. Our people have a passion for learning building and innovating. Whether youre an engineer a sales professional a finance professional or anything inbetween our roles aim to provide each person with meaningful impact and plenty of space to grow.
The Team:
The Customer and Industries Workflows business unit products enable organizations to create seamless customer experiences and drive fierce customer loyalty. Our products Customer Service Management and Field Service Management and Industry verticalized solutions such as Financial Services deliver omnichannel customer engagement and operations while uniting the front middle and back office financial services teams to resolve issues faster and drive great experiences through our products.
The Role:
Outbound Product Managers are key to help us scale as we continue to be one of the fastestgrowing business units at ServiceNow. Outbound Product Managers combine a deep understanding of product capabilities and market and competitive dynamics with a passion to inform roadmap and help our GTM partner and customer ecosystem understand the value delivered.
What you get to do in this role:
The goal is to create highquality enablement content that highlights the value of product innovations particularly focusing on workflows and task orchestration for service teams and supporting departments. This includes developing a deep understanding of customer use cases and success outcomes to help influence the product roadmap. By documenting these insights you can ensure alignment with customer needs and expectations. Additionally creating best practices assets will support product adoption among customers and partners. As a trusted resource youll promote the product vision within the financial services industry collaborating with industry influencers strategic partners and influencer firms. Close coordination with Inbound Product Management Product Marketing Product Success and Technical Alliances is crucial to defining product strategy release themes and gotomarket plans ensuring smooth execution across all teams. Ultimately guiding crossfunctional teams will be essential to accomplishing these shared goals.
Qualifications :
- 8 years of Product Management or related experience
- Deep experience with CRM or BPM applications specifically data models applied across multiple industry verticals or related is required
- Experience as a Developer or Functional Consultant is a plus
- Deep GTM experience
- Must have a strong customer orientation
- Must has PaaS/SaaS experience
- Must have experience working with industry influencers to evangelize the product
- Very strong written and oral communication skills; able to write GTM content
- Excellent people and management skills to interact with customers executive staff colleagues and crossfunctional teams and third parties
Preferred:
- Must have a ServiceNow Certification or is currently working to get one
- Financial services solutions background is optional
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
For positions in this location we offer a base pay of $163600 $286300 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
