Imaging Service Engineer
Imaging Service Engineer
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$ $ 125000 - 140000
1 Vacancy
Job Description
The Field Service Engineer III maintains highquality medical imaging equipment for our customers including systems applications quality checks calibration operating system help software assistance technical support and issue troubleshooting.
TECHNICAL SKILLS:
*Must have MR/CT experience. GE preferred but will consider candidates with Philips or Siemens.
*Must have formal training
What You Will Do in This Role
FIELD SUPPORT (75%)
- Troubleshoot highend medical imaging equipment.
- Establish and adhere to preventative maintenance schedules.
- Maintain customer service logs and internal service records.
- Solve issues with medical imaging applications electrical components computer hardware and software mechanical and hydraulic systems.
- Follow Health and Human Services Environment Health and Safety and/or all other applicable regulatory requirements.
- Perform service calibrations and quality assurance check for an entire imaging system as per the ISO13485 standards.
TECHNICAL SUPPORT (10%)
- Deliver technical support on highend medical imaging equipment online and or via telephone.
- Communicate daily with customers to ensure resolution and proper followup.
- Maintain system performance by performing system monitoring and evaluation and performance tuning; troubleshooting system hardware software networks and operating and system management systems; designing and running system load/stress testing; escalating application problems to Original Equipment Manufacturer (OEM).
APPLICATIONS SUPPORT (5%)
- Interact regularly with radiologists technicians physicians and other medical professionals to keep abreast of new and existing imaging solutions issues and trends.
SOFTWARE SUPPORT (10%)
- Provide continuous uptime support for applications software issues associated with the Xray and Vascular modalities.
- Utilize Digital Imaging and Communications in Medicine (DICOM) for viewing filming archiving networking and database administration.
- Prepare users by designing and conducting training programs providing software support and reference.
- Supply online and telephone support for Windows and Linux.
What You Will Need for This Role
- Minimum 10 years of highend medical imaging equipment maintenance and repair experience.
- High School Diploma or GED
- Must hold a current valid and unrestricted drivers license. Must have a safe driving record.
- Basic computer skills; understanding of computer networks and equipment interaction.
- Willingness to work flexible hours including evenings weekends and holidays as well as emergency offhours as needed to support a 24/7 schedule.
- Willingness to travel periodically to support business needs.
- The ability to lift push and/or pull up to 75 pounds.
- The ability to often bend stoop twist climb crouch/squat kneel/crawl sit stand and walk for extended periods of time.
Required Citizenship / Work Permit / Visa Status
US Citizen / Green Card holder
MustHaves
CUSTOMER SERVICE
DATABASE ADMINISTRATION
LINUX PERFORMANCE TUNING
QUALITY ASSURANCE;WINDOWS
Min .5 years as a FSE with MR/CT experience coupled with formal training
Employment Type
Full Time
