Without Experience- Customer Support in Braga
Without Experience- Customer Support in Braga
Posted on :
22-01-2025
Employer Active
1 Vacancy
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Job Description
Language Requirement: English (C2 level or native)
Start Date: 30 January
Job Type: Fulltime
Work Schedule:
- Monday to Sunday 24/7 operations
- Rotational shifts (8 hours per day)
- 40 hours per week
- 2 rotating days off per week
Job Overview:
We are seeking a dedicated and customeroriented individual to join our team as a Customer Support Representative. This role involves assisting customers through various channels ensuring their queries and concerns are addressed promptly and professionally.
Key Responsibilities:
- Respond to customer inquiries via phone email and chat in a timely and professional manner.
- Provide accurate information regarding products services and company policies.
- Effectively troubleshoot and resolve customer issues.
- Record and maintain customer interactions in the system.
- Work closely with internal teams to resolve customer concerns.
- Ensure a high level of customer satisfaction and deliver an exceptional experience.
Requirements:
- Proficiency in English (C2 level or native) is essential.
- Strong communication and interpersonal skills.
- Willingness to work rotational shifts including weekends and nights.
- Excellent problemsolving skills and keen attention to detail.
- Prior customer support experience is advantageous but not required.
- Familiarity with computers and customer support tools.
What We Offer:
- Competitive salary and benefits package.
- Comprehensive training and continuous support.
- Opportunities for career growth within the company.
- A dynamic and multicultural work environment.
Employment Type
Full Time
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