MasterStart Intern
MasterStart Intern
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Salary Not Disclosed
1 Vacancy
Job Description
This is a remote position.
- Responsible for all general learning and academic tasks such as learner onboarding support course quality assurance and learner guidance.
- Provide the Learner Success Coach with the required backend support
- Act as a point of contact via email and phone for learners seeking support for pastoral technical and academic issues via the general services desk
- Confirm with Industry Experts & Learner Success Coaches courses that are running
- Weekly checkins with the Learner Success Coaches for alignment
- Monitor and update learner tracking tool and generate reports for business
- Action all queries and manage Zendesk and the dialler for allocated shifts alongside colleagues and respond within required time frames
- Provide partnership support and coordination where required
- Support the Learner Success Coach and ensures the processes and policies are adhered to per allocated partner
- Maintain accurate records of all learner interactions in accordance with internal guidance and protocols in compliance with POPI and GDPR
- Vet gradebooks and learner results to ensure they are to the standards set in the Assessor Guide
- Create and distribute certificates and statement of results per allocated partner
- Ad Hoc duties which aligns with different business client and learner needs
- Minimum qualification: Diploma in Business Management (NQF 6). Ideally a Bachelor of Business Administration BCom or similar qualification in the related field of Business Management.
- Knowledge and understanding of Higher Education regulations processes and landscape is a big plus
- A passion for administration coordination learner support and reporting in the academic space
- Exceptional communication and time management skills
- Stable and fast internet and quiet work environment at home
Employment Type
Full Time
