Business ArchitectCX StrategistProcess Mapping Consultant

Job Role : Business Architect/CX Strategist/Process Mapping Consultant

Job Location : Dallas/ Ft Worth TEXAS 4 days a week (Not Negotiable) onsite (Local Candidate)

We are urgently looking for a Business Architect/CX Strategist/Process Mapping Consultant that is local and can work onsite in Dallas/ Ft Worth TX 4 days a week (Not Negotiable). This consultant will work with the business to find efficiencies and will work onsite with the clients Experience Design team.

CX Strategist needed to work with clients UX team help with experience strategy capture business architecture facilitate design thinking workshops and make recommendations for roadmap based on insights gathered through various methods. Must have: CX Strategy Design Thinking Good Facilitation Skills Business Architecture/Process Mapping Good Client Advisory skills

Job Scope:

Guides enterprises by working with business and technical teams to build experience strategies and frameworks that put the customer and employees squarely at the center of the entire business. Uses human insights research and business acumen to set the experience vision strategy and principles for the endtoend experience across the organization and/or for digital transformations by managing the experience process and methodologies collaborating with user researchers UX designers creative/visual designers business stakeholders and technical architects to ensure the endtoend experience has business impact such as increased satisfaction adoption or usage.

Expectations:

• Engages with the business development teams/client stakeholders to gain deeper understanding of customers business problem goals and desired business outcomes
• Acts as an advocate and leader in the strategic design process of projects owning the overall customer experience strategy and execution
• Facilitates experience design workshops leveraging design thinking across various project sizes and timelines
• Understands crossfunctional business architecture and can identify process efficiencies to be implemented to support better experiences
• Formulates relevant and actionable insights from all data sources and disciplines and delivers key experience recommendations and roadmaps to ensure experience matures over time
• Understands customer experience strategy and principles
• Solves complex business problems with simple industryleading experience and design solutions
• Conceptualizes bestinclass digital experiences or applications and understand how each touch point is connected to the full user experience
• Leads best practices for cultivating a customerfocused culture and increasing employee engagement efforts
• Provide project and thought leadership business judgment and analytical insight to support next gen customer centric initiatives across multiple customerfacing touch points
• Consumes and uses large amounts of data to validate assumptions and execute CX strategy at scale
• Effectively communicates recommendations to seniorlevel client executives via powerful story driven presentations
• Stay current on emerging industry trends and the competitive landscape to provide insight on ways to improve holistic experiences
• Facilitates client decisionmaking and prioritization
• Guides or develops content strategy and provides draft content
• Guides or performs discovery activities including user research interviews persona development and journey mapping
• Hands off experience insights to UX design and development teams to ensure the customer voice is built into designs and development of digital experiences
• Works directly with client stakeholders in an iterative/agile manner to dramatically improve the understanding designs and prototypes

We see this person sitting in CX Strategy and Value Streams/Process they must have good executive presence/communication and the ability to facilitate a workshop is needed.