Receptionist
Receptionist
Posted on :
19-01-2025
Employer Active
1 Vacancy
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Job Description
As Receptionist you are responsible for managing the overall Reception function within the Clinic. You will ensure that patients receive a friendly efficient and professional service. You are a crucial part of the team looking after the daytoday running of the clinic. You will work in conjunction with The Dermatology Partnership Central Bookings and Central Admin Team.
General Duties
- Run reception and set up Clinics as per Standard Operating Procedures
- Check in patients on arrival and notify the Doctor when they arrive
- Print Doctors Clinic schedules each day
- Book procedures and treatments as per Standard Operating Procedures
- Ensure Clinic rooms are equipped and ready each day in the absence of the HCA
- Work closely with the bookings team in relation to calls appointments and general enquiries as per Standard Operating Procedures
- Deal with Doctors queries/needs
- Print prescriptions daily which need to be signed by Doctors on the same day and actioned accordingly
- Support Aesthetic and Nurse services fully with administrative duties as per protocol
- Ensure an accurate audit trail around all patient documentation and communication
- Financial understanding of selffunding and insured patients
- Ensure the correct documentation forms are given to patients on arrival to fill out
- Book followup or rescheduled appointments
- Understand the internal referral process and adhere to it
- Cancel any appointments as directed by the Management team
- End of day Clinic responsibilities regarding appointments as per Standard Operating Procedures
- Complete accurate Consultant Referral and Charge sheets and understand the consequences of incompletion or inaccuracy
- Manage referrals prior to contacting patients to reduce potential occurrence of incidents/mistakes and to ensure good customer service
- Take deposits for new bookings payments and process refunds
- Manage post letters needing printing and posting on a daily basis
Patient Journey
- Delivering an efficient and professional firstclass patient experience
- Promoting high standards of clinical care to all of our patients regarding any complaints received and forward to the relevant Manager
- Knowledge of patient needs to ensure the patient is booked in with the most appropriate Doctor on the date of their choice
- Answer telephone calls courteously relay messages accurately and promptly and answer general enquiries by visitors
Health and Safety
- Take reasonable care of your own Health and Safety and that of any other person who may be affected by your acts or omissions at work
- Cooperate with the TDP in ensuring that statutory regulations codes of practice local policies and departmental health and safety rules are adhered to including risk assessments accident reporting and investigation
- Ensure that initial Health and Safety instruction is provided during the induction of new employees
Confidential Matters
- Ensure that you are familiar with and adhere to TDP policy and procedures on Information Governance. This includes disclosure of information records management and management of confidential information
- Always maintain patient confidentiality
- Ensure accurate record keeping as per Clinic Processes
Professional Standards and Performance Review
- Ensure that you are familiar with the TDP Equality and Diversity policies. This incudes respecting the privacy dignity needs and beliefs of patients carers and colleagues and behaving in a manner which is welcoming to and of the individual is nonjudgmental and respects their circumstances feelings priorities and rights
- Ensure that you are familiar with and adhere to Safeguarding procedures and guidelines and undertake any additional training in relation to safeguarding relevant to your role
- Participate in statutory and mandatory training as appropriate for the post
- Maintain consistently high personal and professional standards and act in accordance with the relevant professional code of conduct
- Take responsibility for the maintenance and improvement of personal and professional competence and to encourage that of colleagues and subordinates
- Participate in appraisal processes including identifying performance standards for the post personal objective setting and the creation of a personal development plan in line with outline for the post
Additional Duties
This job description is intended to be a guide and will be subject to review/change. Changes made following consultation with the post holder.
Employment Type
Full Time
Key Skills
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