IT Technical Support Technician
IT Technical Support Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Client: Confidentail
Location: Brooklyn NY (Onsite)
Duration: 12 Months
Work Hours : 40 hrs/week
Under supervision with latitude for independent action and the exercise of independent judgment the Technical Support Technicians will be responsible to provide technical support to all ACS users for software hardware and network problems.
The specific duties include identifying diagnosing and resolving IT problems related to personal computer hardware software applications and mobile devices at assigned site(s); delivering setup and configuring enduser desktop & laptop computer hardware software Printers Smart Phones iPads tablets and peripherals; escalate problems (when required).
Assist in maintaining an inventory of IT hardware and software assets.
Assist in evaluating new technology.
Conduct enduser technical training as needed.
Assist other members of the Technical Operations team with hardware/software/network technical assistance as needed.
Coordinate timely repair of PC computer equipment covered by the thirdparty vendor maintenance agreements.
Handle the disposal of the endoflife equipment by following ACS standard procedures.
Field support calls and the emails related to IT support.
Use remote access software to troubleshoot technical problems; use Service Desk software to manage and prioritize assigned workload and update the problem tickets with detailed resolution.
Setup projectors and video conferencing equipment for user training and meetings as needed.
Required to work various shifts at any ACS Detention Centers.
Handle the moves which require uninstall/install lift and pack/unpack Desktop Computer equipment with peripherals.
Reimage computers or apply required system patches as needed to remediate issues.
Visit agency staff members to assist them with the Multifactor authentication (MFA) enrolment process including the setup of the Microsoft Authenticator app on agency issued smartphones.
Qualifications:
Follow guidelines and standards as set forth by ACS.
Selfmotivated and enthusiastic work well within a team environment and with minimal supervision.
Strong communication analysis and problemsolving skills.
Experiencing Reimaging computers or applying required system patches as needed to remediate issues.
Experience in installing and patching Microsoft Windows 10 and Office O365.
Experience in configuring and patching desktop & laptop computers MS Surface tablets.
Experience in remote desktop access software preferably Bomgar to troubleshoot issues remotely.
Experience in configuring multifunctional copiers.
Experience in configuring and supporting Android Smartphones
Employment Type
Full Time
