Health Information Administrator
Health Information Administrator
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Salary Not Disclosed
1 Vacancy
Job Description
Essential Duties/Responsibilities
Quality Assurance Visits (50%)
- Conducts biennial program compliance visits with enrolled VFC providers according to CDC and ISDH procedures including providing extensive VFC program education and communicating findings and identifying steps/actions to resolve outstanding issues in a timely manner
- Conducts unannounced storage and handling visits with select VFC providers and documents all actions/findings in CDC PEAR (Provider Education and Activity Reporting)
- Oversees and supports the program enrollment process for new VFC providers including conducting initial and followup program enrollment visits
Provider Support Services (35%)
- Collaborates with the Vaccine Ordering and Accountability team and Immunization Information System (IIS) team to provide optimal customer service to providers
- Facilitates and supports the annual recertification process among enrolled providers
- Facilitates and supports new vaccine coordinator access to training materials
- Provides consultation and technical assistance for VFC office relocation including vaccine transport storage unit preparation and relocation and temperature monitoring processes
- Provides temperature excursion mitigation and resolution support to reporting providers
- Provides justintime training and technical assistance to enrolled offices over the phone and online
- Documents all technical assistance contacts in CDC PEAR
Team Operations Support (5%)
- Provides thought leadership regarding content development for online learning management system (LMS) training modules provider training materials policy development and revisions and process improvement interventions
Service Delivery and Professional Development (5%)
- Participates in continuing education and training opportunities related to agency policy VFC policy and procedure and other professional development topics
- Participates in division events meetings projects and initiatives
Other duties as assigned (5%)
- Supports vaccinepreventable disease outbreak response efforts as requested
Required Qualifications
- Valid Indiana Drivers License
- Access to reliable transportation
- High School Diploma (or equivalent) and 4 years of related professional/volunteer experience; or 2 year academic degree or certificate (Associates Degree) and 2 years of related professional/volunteer experience; or 4year degree (Bachelors degree) and 1 year of related professional/volunteer experience
- Documented experience providing tactful and quality customer service to professionals and members of the general public
- Demonstrated client/case management experience
- Demonstrated experience adapting work schedule based on customer and program needs
- Demonstrated experience conducting quality assurance activities in accordance to standard operating procedures
- Demonstrated experience applying problemsolving skills to resolve issues ranging from routine to moderate complexity
- Demonstrated experience performing technical assistance and justintime training functions over the phone or in a virtual setting (i.e. Skype for Business GoToMeeting)
- Demonstrated experience managing and prioritizing multiple tasks and timelines in an environment with shifting expectations and priorities
- Demonstrated experience learning specialized software and computer programs
- Demonstrated basic proficiency utilizing Microsoft Office products Outlook Word and Excel
Desired Qualifications
- Bachelors degree in community health public health or closely related field
- At least one (1) year immunization programrelated experience involving vaccine program
- Demonstrated experience working independently in a remote work/telework setting
- Demonstrated experience identifying communicating and evaluating opportunities for process improvements
- Working knowledge of CHIRP
- Working knowledge of VFC program operations including vaccine storage and handling
Employment Type
Full Time
