Hybrid Customer Support for Danish Speakers
Hybrid Customer Support for Danish Speakers
Posted on :
22-01-2025
Employer Active
1 Vacancy
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Job Description
Key Responsibilities:
- Respond to customer inquiries via phone email and chat in Danish and English.
- Assist customers with productrelated questions technical issues and order processing.
- Deliver highquality solutions by troubleshooting and identifying customer needs.
- Maintain detailed and accurate records of customer interactions in the system.
- Collaborate with other departments to resolve customer issues efficiently.
- Stay up to date with company products services and policies to provide accurate information.
Requirements:
- Native Danish speaker with advanced English proficiency (B2).
- Excellent communication and interpersonal skills both written and spoken.
- Strong PC skills including Office 365 CRM databases and other internal platforms.
- A problemsolving and solutiondriven mentality.
- A positive and motivated mindset to tackle challenging customer issues.
- Goaloriented approach and ability to adapt to changing priorities.
- Familiarity with accommodation platforms is a plus.
- Previous experience in customer service or contact center environments is valued.
- Availability to work both from the office and from home (within 100km from the office).
Contract Details:
- Fulltime contract (39 hours per week) Monday to Sunday with fixed working hours and 2 days off per week.
- Rotating shifts: 09:00 20:00.
- Initial temporary contract with the possibility of a permanent position based on business needs.
- 27 working days of holiday per year.
Benefits:
- Feel Good program offering Spanish lessons quizzes with prizes and free group activities such as running beach volleyball and roller skating.
- Free private health insurance upon obtaining a permanent contract.
- Flexible remuneration options for nursery school and transport after the probation period.
- Multicultural and international working environment.
- Modern office spaces well connected by public transport and close to Glories shopping mall (Westfield).
- Free coffee daily and free fruit once a week.
- Opportunities to learn and grow within an industryleading department.
- 3 weeks of initial training and continuous personal coaching.
Employment Type
Full Time
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