Danish Speaking Junior Customer Support
Danish Speaking Junior Customer Support
Posted on :
22-01-2025
Employer Active
1 Vacancy
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Job Description
Key Responsibilities:
- Respond to customer inquiries via phone email and chat in a timely and professional manner.
- Assist customers with productrelated questions order processing and technical support.
- Provide solutions by troubleshooting and identifying customer needs.
- Maintain accurate records of customer interactions in the system.
- Collaborate with other departments to resolve customer issues efficiently.
- Stay updated with company products and services to offer accurate information.
Requirements:
- Native Danish speaker with advanced English proficiency.
- Excellent communication and interpersonal skills both written and spoken.
- Userfriendly PC skills including Office 365 CRM databases and other internal platforms.
- Problemsolving and solutiondriven mentality.
- Positive and motivated mindset to tackle challenging customer issues.
- Goaloriented work approach.
- Openminded to changing priorities and business processes.
- Affinity with accommodation platforms.
- Experience within customer service or contact center environments is valued.
- Availability to work from the office and from home (within 100km from the office).
Contract Details:
- 39h/week Fulltime contract (Monday to Sunday) with fixed working hours and 2 days off per week.
- Available shift: 09:0020:00h (Rotatory).
- Starting with a Temporary Contract that may evolve into a Permanent contract based on business needs.
- Holidays: 27 working days per year.
Benefits:
- Feel Good program: Spanish lessons quizzes with prizes and free group activities such as running beach volleyball roller skating and more.
- Free private health insurance upon getting a permanent contract.
- Flexible remuneration options for nursery school and transport after the probation period.
- Multicultural and international working environment.
- Modern office spaces well connected by public transport and close to Glories shopping mall (Westfield).
- Free coffee every day and free fruit once a week.
- Be part of an exciting industryleading department with opportunities for career growth.
- 3 weeks of initial training and continued personal coaching.
Employment Type
Full Time
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