CRM Integration Specialist
CRM Integration Specialist
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Job Description
Job Title: CRM Integration Specialist
Location: Cape Town
About the Role:
We are seeking a highly skilled and motivated Digital Transformation Engineer to join our team. The ideal candidate will have experience in IT or digital transformation with a focus on configuring customizing scripting and integrating systems like CRM reporting and customer service platforms.
A background in software engineering and a strong understanding of robust software engineering principles is advantageous but not required. Knowledge of the Zoho ecosystem of products is highly advantageous.
This role is critical to our ongoing digital transformation (DT) efforts and will work directly under the IT Manager who is responsible for leading these initiatives while balancing IT operations.
You will collaborate closely with the IT Manager to drive digital transformation projects forward providing advanced technical expertise to ensure the smooth execution of these initiatives. This role is suited for someone who has a strong engineering mindset but is enthusiastic about working in an operational and transformative environment rather than purely developing code.
Key Responsibilities:
- Assist in the configuration customization scripting and integration of CRM reporting customer service systems and other related tools.
- Collaborate the IT Manager to execute digital transformation initiatives on time and within scope.
- Automate repetitive processes integrate systems using APIs and create custom workflows for improved operational efficiency.
- Provide technical insight and handson implementation support for system upgrades changes and integrations.
- Act as the goto technical specialist for digital transformation tasks including troubleshooting custom scripting and technical problemsolving.
- Document technical specifications process maps and technical configurations to ensure knowledge transfer.
- Ensure highquality execution of projects aligning technical capabilities with strategic business goals.
- Maintain close collaboration with internal stakeholders to understand their requirements and support them through the digital transformation process.
Desired Skills & Qualifications:
- Relevant Background: Degree or diploma/certification in a relevant field or equivalent work experience.
- Experience: 35 years of experience in IT/digital transformation roles. Prior experience in CRM systems customer support platforms reporting tools or similar systems is highly desirable.
- Software/IT Skills:
- Strong understanding of IT environments and cloudbased systems.
- Experience with CRM platforms (e.g. Zoho Salesforce or similar) and familiarity with customization and integration of these types of systems.
- Proficiency in scripting languages (e.g. Python JavaScript) for custom workflows or automations.
- Experience with API integration for linking different platforms and data sources.
- Knowledge of robust software engineering principles is advantageous.
- Digital Transformation Aptitude:
- Proven experience in digital transformation projects including process analysis requirement gathering and stakeholder engagement.
- Understanding of best practices in system integration and workflow optimization.
- ProblemSolving: Strong problemsolving skills with an ability to troubleshoot technical challenges efficiently.
- Interpersonal Skills: Excellent communication skills with the ability to translate technical jargon into understandable concepts for stakeholders.
- Collaborative Spirit: Ability to work collaboratively with the IT Manager and other stakeholders taking the initiative to move projects forward.
- Adaptability: Flexibility to handle contextswitching between tasks especially as this role supports a mix of longterm transformation work and immediate technical needs.
Employment Type
Full Time
