Spanish Bilingual Healthcare Receptionist
Spanish Bilingual Healthcare Receptionist
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892 - 892
1 Vacancy
Job Description
This is a remote position.
Mon Fri 8 AM 5 PM Georgia US Time includes 1h unpaid break.
Job Description
Embark on an exciting career opportunity as a Bilingual Healthcare Receptionist/Customer Support specialist for a leading pediatric practice. In this pivotal role you ll be the welcoming voice and first point of contact for patients and their families seamlessly blending your exceptional customer service skills with your bilingual abilities in English and Spanish. You ll play a crucial part in managing patient appointments handling inquiries and ensuring smooth communication flow within the practice. This position offers a unique chance to make a meaningful impact on children s healthcare while working in a dynamic supportive environment that values your linguistic skills and customer service expertise.
Responsibilities
- Warmly greet and assist patients and their families in both English and Spanish providing a positive first impression of the practice
- Efficiently manage incoming calls addressing inquiries and routing them appropriately
- Schedule and coordinate patient appointments using the practice s stateoftheart Electronic Medical Record (EMR) system
- Maintain accurate and uptodate patient records in the CRM system ensuring data integrity and confidentiality
- Serve as a liaison between patients and medical staff facilitating clear communication and exceptional care
- Handle peaktime overflow calls with composure and efficiency ensuring no patient inquiry goes unanswered
- Collaborate closely with the inoffice team to optimize patient flow and enhance overall practice operations
- Assist with various administrative tasks to support the smooth running of the practice
- Participate in ongoing training initiatives to stay current with healthcare regulations and best practices
Requirements
- Fluency in both English and Spanish with excellent verbal and written communication skills in both languages (MUST SUBMIT VOICE RECORDINGS IN ENGLISH AND SPANISH)
- Proven track record in customer service preferably in a healthcare or medical setting
- Familiarity with Electronic Medical Record (EMR) systems and CRM software is highly desirable
- Strong understanding of HIPAA regulations and commitment to maintaining patient confidentiality
- Exceptional multitasking abilities and capacity to thrive in a fastpaced environment
- Demonstrated problemsolving skills and meticulous attention to detail
- Ability to work a flexible schedule including Saturday mornings
- Excellent computer skills and proficiency in Microsoft Office suite
- Strong interpersonal skills with a patientcentered approach
- Ability to work independently while also being a collaborative team player
- Enthusiasm for continuous learning and adaptability to new technologies and processes
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
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Employment Type
Full Time
