Job Title: Care Manager
Location: 75 90% remote Osceola Orange Seminole
Based on tier of member leadership may ask for them to meet with the member to connect with family (NOT CLINICAL) more so a supportive liaison.
Quarterly meetings held at in office location 6801 W Colonial Drive Suite E Orlando 32818
Duration: 6 months
Shift: 8am5pm Monday thru Friday
Responsibilities:
- Required to complete daily outreach calls based on member specific tiers
- Outreach calls are to check in on the members follow up on their needs remove any barriers to care for the members.
- Based on members needs the call volume will vary 520 calls per day
- 2 years of social work experience or licensed mental health counselor in an acute care or community setting. Knowledge of government sponsored managed care programs preferred.
- Perform care management duties to assess plan and coordinate all aspects of medical and supporting services across the continuum of care for select members to promote quality cost effective care.
Describe the performance expectations/metrics for this individual and their team:
- Compliance with care management policies/procedures including outreach and documentation expectations.
- Individuals will be audited monthly to ensure charts are in compliance.
- KPI metrics (are they meeting their monthly/quarterly outreach/ completing care plans completion of annual assessments)
- Face to face visit outreach
Skills:
Pediatric case management experience (2 years) |
Experience connecting families/children to local resources for various services including employment housing independent living justice foster care etc. |
Behavioral Health Experience |
Education Requirement: | Bachelors Degree | |
Software Skills Required: | Microsoft Office Outlook Word and Excel |
Required Certifications: | Social Work Licensure Licensed within the State of Florida or Compact Licensure | |