Technical Writer
Remote
Contract
Candidate Should work EST time zone
Mandatory Skills : Service configuration management Service level management Service Management Consulting SIAM ITSM NonITSM
- Determine the clearest and most logical way to present information for greatest reader comprehension
- Generate innovative ideas for content and workflow solutions
- Analyze information required for the development or update of IT policies procedures and form documentation
- Review and or copyedit content developed by other members of the team
- Prepare instruction manuals job aids process and procedure documents related to Infrastructure and Patch Management
- Have technical accuracy in writing user documentation and create technical documentation after a thorough collaboration with subject matter experts and technical staff
- Converts complex documentation to easy language for multiple audiences create process manuals and job aids with screenshots and tutorials
- Communicate complex ideas in a concise manner