Guest Relation Supervisor Incharge Executive Lounge Gim st Chm sc Khch hng
Guest Relation Supervisor Incharge Executive Lounge Gim st Chm sc Khch hng
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Salary Not Disclosed
1 Vacancy
Job Description
Essential Duties and Responsibilities (Key Activities of the role)
Monitor guest relations personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
Monitor guest relations personnel to ensure AClub members consistently receive all benefits repeat guests and other VIPs receive special recognition and service
Inspects all VIP rooms prior to arrival
Greet VIP guests personally
Liaise with other departments and necessary outside contracts to ensure excellent service delivery
Oversee maintenance of efficient repeat guest history system
Promote AccorHotel sales and inhouse facilities
Perform such functions as to include but not be limited to:
o AClub and regular guest welcome letters
o Solicitation of AClub applications
o Attending to special requests by guests
Develop and implement guest telephone contact systems
Handle guest complaints and refer them as necessary follows up on corrective action
Compile analyze and control guest relations costs
Schedule and attend regular AClub and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery
Review arrival lists for all arrivals and VIPs to check room allocations amenities and special requests
Prepare requisitions for amenities on a timely basis
Appraise appearance discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
Organize and conduct regular meeting for all Guest Relations staff to facilitate communications and smooth operations
Prepare efficient work schedule for Guest Relations Officer arranging holidays and vacation taking into consideration project occupancy and forecasts and any large group movements especially those with early or late arrivals or departures
Fully conversant with all hotel emergency procedures
Is prepared to implement assigned tasks during emergencies such as fires power failures and bomb threats
Assists department manager to ensure departmental Risk Management Calendar actions are up to date as per monthly calendar schedule.
Works with Superior and Talent & Culture Department on manpower planning and management needs
Works with Superior and Director of Finance in the preparation and management of the Departments budget.
Perform any other task assigned base on the hotel needs or requirements.
Qualifications :
- Bachelors Degree or Diploma in Hotel Administration Hotel Management or equivalent
- 2 years experience in front office / guest services operations including supervisory experience at a hotel of similar size and complexity or an equivalent combination of education and experience.
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers employees and third parties that reflects highly on the hotel the brand and the Company.
- Good writing skills
- Good Interpersonal Skills
- Proficient in the use of Microsoft Office and Opera
- Problem solving and organizational abilities
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
