Customer Experience Manager IKEA Sukhumvit
Customer Experience Manager IKEA Sukhumvit
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About the job
As Customer Experience Manager you will ensure a positive and joyful shopping experience for all IKEA Sukhumvit visitors and customers. This includes ensuring that the appropriate customer relations processes and tools are implemented; securing a fast easy and customerfriendly check out; ensuring payments are handled in a reliable efficient and secure way; ensuring a fast and efficient aftersales experience with the customer in focus.
Your assignment
- Drive a customerfocused culture throughout the complete store and secure an overall inspiring shopping experience where it is always for customers easy to shop.
- Responsible for identifying and removing hindrances in order to secure an easy buying experience a positive shopping experience and easy payment and aftersales fulfilment.
- Support commercial initiatives and priorities before during and after the shopping experience.
- Implement global IKEA solutions services and tools that support easy and fast check out and a safe and secure working environment.
- Ensure a customerfriendly efficient and costeffective execution of the payments process.
- Ensure operational excellence in daily operations in order to enhance the easy buying experience.
- Analyse customer feedback to identify the root causes of issues which impact negatively on the service we offer to our customers.
Qualifications :
Your Profile
- You have solid experience working in a customerservice role and a fastpaced retail environment.
- You are able to understand customers emotional needs and translating them into implemented commercial solutions.
- You have a good understanding of all aspects of the IKEA multichannel shopping and easy buying experience at the various touch points.
- You are familiar with the IKEA customer relations processes tools and working methods payment solutions and after sales service.
- You have strong interpersonal and communication skills that enable you to build rapport with customers.
- You are a strong team player who value togetherness is committed to your role and possess a strong customer serviced focus mindset.
Additional Information :
Please apply by 10 February 2025
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
