Salesforce Administrator
Salesforce Administrator
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Job Description
Job Description: Salesforce Administrator
Location: Halethorpe MD Local from DMV area
Duration: Full time
Position Summary:
- We are seeking a skilled and detailoriented Salesforce Administrator to manage maintain and optimize our Salesforce platform. The ideal candidate will be responsible for ensuring that Salesforce is effectively leveraged to support our organizational goals enhance user experience and streamline processes. You will collaborate with crossfunctional teams to identify system needs and implement solutions to improve productivity and business outcomes.
Key Responsibilities:
- Salesforce Administration & Maintenance:
- Manage daily operations of the Salesforce platform ensuring optimal performance and minimal downtime.
- Perform system configurations customizations and maintenance tasks including user management profiles roles and permissions.
- Conduct routine audits data quality checks and system backups.
- User Support & Training:
- Provide technical support and training to Salesforce users addressing queries and resolving issues promptly.
- Create and maintain user documentation training materials and best practice guidelines.
- Customization & Optimization:
- Customize objects fields workflows validation rules and page layouts to meet business needs.
- Develop and implement automation processes including flows process builders and approval workflows.
- Optimize Salesforce capabilities by integrating thirdparty tools and APIs.
- Reporting & Analytics:
- Design and deliver dashboards custom reports and KPIs to support decisionmaking across departments.
- Monitor and analyze system usage identifying areas for improvement and enhancement.
- Collaboration with Stakeholders:
- Work closely with business teams to gather requirements identify pain points and design solutions aligned with organizational goals.
- Collaborate with developers and external consultants for advanced customizations and project implementations.
- Compliance & Security:
- Ensure adherence to data security policies and compliance standards.
- Manage system updates and monitor for new Salesforce releases evaluating and deploying relevant features.
Qualifications:
Required:
- Bachelors degree in Computer Science Information Systems or a related field (or equivalent experience).
- 2 years of experience as a Salesforce Administrator.
- Salesforce Administrator Certification (ADM201 or higher).
- Proficiency in Salesforce features
- Strong understanding of data management principles and relational databases.
- Excellent problemsolving and communication skills.
- Preferred:
- Experience with thirdparty Salesforce integrations (e.g. Zoom Slack Klipfolio Tableau Office365 Zapier or other CRM tools).
- Experience with LMS systems (e.g. Canvas)
- Advanced certifications such as Salesforce Advanced Administrator or Platform App Builder.
Key Competencies:
Detailoriented with a commitment to maintaining system accuracy and integrity.
Strong analytical skills with the ability to translate business needs into technical solutions.
Proactive selfmotivated and able to work effectively in a fastpaced environment.
Application Process:
Interested candidates are invited to submit their resume a cover letter detailing their experience with Salesforce and relevant certifications.
Thanks & Regard
Employment Type
Full Time
