GA DHS - ServiceNow Administrator

Buzzclan

Posted on : 31-01-2025

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1 Vacancy

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Job Location

Atlanta, GA - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 31-01-2025

Job Description

The Georgia Department of Human Services (DHS) Office of Information Technology is seeking a qualified candidate for the contractor temporary staffing position of ServiceNow Administrator based in Atlanta Georgia.

Key Responsibilities

Assists in developing standard ITconfiguration and asset management methodology

Develop CMDB policy processes andknowledge base

Conduct reporting on configuration auditsand reconciliation

Maintains CIs to ensure CMDB accuracy andcompleteness

Drives visibility on process adherenceand compliance improvement opportunities

Works with other ITSM processes tounderstand new requirements and identify how Configuration management cansupport or replace

Support and administer the tool forconfiguration and asset management ServiceNow Discovery and additionalapplications or modules as assigned

Conduct discovery workshops to uncoverand consolidate disparate data sources while managing the expected businessoutcomes use cases the ServiceNow Common Service Data Model (CSDM) andplatform governance

Create and document requirements forefficient process design that includes selfservice options with limited manualeffort

Manage the operational integration andcentralization of IT Asset Management processes such as requests andprocurement reports and dashboards data accuracy/integrity and extending thescope of Asset Management

Demonstrate experience in implementingand managing ServiceNow CMDB CSDM Hardware and Software Asset Managementprocesses procedures and governance

Draft technical process documentation

Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceBachelor s degree in computer science or related field OR an Associate degree in Computer Science or related field with relevant work experience.Required0ITIL Foundation & ServiceNow Administration Certification.Required5YearsRecent ServiceNow experience with diverse handson work experience administering in core platform support and development activities.Required10YearsInDepth Knowledge of Technical Implementation of various ServiceNow modules (ITSM ITOM ITAM CMDB Discovery). Highly desired0Certified Implementation specialist ITSM Certified Implementation Specialist.Highly desired0Strong verbal/written communication problem solving analytical and independent judgment skills to support an environment driven by customer service Desired0Certification in ServiceNow System Administration (MUST UPLOAD CERTIFICATION)Required0ITIL Foundation certified or related experience.Desired0Proficiency in ServiceNow scripting languages (JavaScript Glide Jelly) integrations (REST SOAP) and web technologies (HTML CSS). Desired0
Questions
No.QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement Question2Please list candidates email address that will be used when submitting ERTR. Question3Candidate must be paid the rate of if selected for engagement therefore the SRP rate cannot exceed . Do you accept this requirement Question4The maximum markup for this engagement s SRP rate is 35%. To be competitive on pricing a markup below the 35% threshold is suggested. Do you agree to propose a markup at or below 35% Question5This assignment is contingent upon customer renewal and availability of adequate funding. Do you accept this requirementQuestion6The selected candidate will be expected to start their engagement no later than 2 weeks (10 business days) from the client s selection date. Do you accept this requirementQuestion7Remote Work Permitted: Due to COVID19 the client has agreed to allow the selected candidate to work remotely for the time being. However the selected candidate must be available to report onsite as directed by the client. Do you accept this requirement

Employment Type

Full Time

Company Industry

Key Skills

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About Company

Buzzclan

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GA DHS - ServiceNow Administrator

Buzzclan

Job Description

Employment Type

Company Industry

Key Skills

About Company

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