Customer Service
Customer Service
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Job Description
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Respond to customer queries via live chat email and phone in a timely and professional manner.
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Assist users with account setup platform navigation and trade execution.
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Troubleshoot and resolve customer complaints and technical issues.
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Educate customers on platform features policies and trading best practices.
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Escalate unresolved issues to relevant departments for quick resolution.
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Maintain accurate records of customer interactions and feedback.
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Contribute to improving support processes by identifying recurring issues and suggesting solutions.
Employment Type
Full Time
