Concierge Receptionist
Concierge Receptionist
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1 Vacancy
Job Description
Live your purpose. Grow your career. Thrive through teamwork. Create meaningful personalized experiences.
At Lifespace team members are at the center of delivering a purpose driven experience for our residents! We provide an environment where each team member can live their aspirations developing in their career making a difference and being a part of a meaningful mission. Join our talented team of Concierges today!
JOB SUMMARY: The Concierge greets those entering the community validates and communicates the nature of their visit and completes a variety of administrative assignments. The Concierge ensures the highest level of resident satisfaction by providing services and information the residents request within the guidelines of the community. This position proactively anticipates the needs of the residents so a solution can be offered before requested personalizing the delivery of the service to meet the specific needs of each resident.
ESSENTIAL JOB FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions:
- Acknowledge and greet all residents guests and team members with utmost courtesy and urgency. Ensure visitors sign in; validate nature of their visit and notify resident or team member of the visitor. Provide for high levels of resident engagement.
- Answer phones and other communication devices promptly and transfer messages to the appropriate party. Handle inquiries and release information in accordance with established policies and procedures.
- Clearly communicate emergency information including fire severe weather missing person) to residents guests and team members using community procedure.
- Using Pointof Sale system perform minor financial transactions associated with selling of stamps gift certificates fax and/or photo copying.
- Perform administrative tasks for supervisor residents and guests as requested.
- Receive and ensure distribution of mail and other deliveries to the appropriate residents or department. When desk coverage is available deliver packages and perishables to resident homes.
- Be knowledgeable of local current attractions or events and offer recommendations and personal services that may include but not limited to restaurant reservations recreation requests doctor appointments floral orders dry cleaning etc. for residents and visiting guests. Information provided may include maps literature and other materials.
- Remind residents of scheduled reservations and other events. Assist residents with sign up sheets and filling out community forms such as regular community bus routes special transportation requests as provided at each community and room set ups for gatherings. Responsible for accepting reservations for use of rooms and for guest rooms per community procedure.
- Responsible for preparing and/or receiving resident maintenance requests and inputting into the work order system.
- Responsible for keeping work area clean orderly and safe at all times.
- Open and close the concierge desk and properly secure all files keys and equipment.
- Receive inquiries and release information in accordance with established policies and procedures.
- Ensure guests/visitors abide by existing rules and refuse admission to persons as directed. Call safety and security officer when assistance is needed.
- In absence of safety and security team direct vendors and emergency vehicle drivers as needed.
- Practice exemplary public relations and customer service with all contacts to enhance the positive image of Lifespace and its communities.
- Maintain awareness of the community residents and interactions and report any abnormal behaviors or concerns immediately to a supervisor or transitions team.
- Comply with applicable federal state and local laws rules and regulations; maintain knowledge of and follows all company policies and procedures. Comply with HIPAA regulations surrounding handling and communication of medical and financial information.
- Obtain knowledge and demonstrate the principles of Living Lifespace person directed care and successful aging philosophies and their inherent core values of commitment respect compassion dedication team work and quality. Team member will support actively participate and act in accordance with the principles of the Living Lifespace service culture and be familiar with and fluent in the language and service pillars of Living Lifespace.
- Maintain regular and punctual attendance at work and meetings.
OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the team member for this job. Duties responsibilities and activities may change at any time with or without notice.
- During emergencies or natural disasters may be required to be on duty for the duration of the disaster.
JOB REQUIREMENTS:
- High school diploma or equivalent required.
- Hospitality or customer service experience preferred.
- Must have the ability to follow written and oral instructions.
- No experience required. A willingness to learn is needed.
- Food Handler certification obtained within 60 days of hire as required by state guidelines; if state certification program exists.
KNOWLEDGE SKILLS AND ABILITIES REQUIRED:
- Solid organizational skills including attention to detail and multitasking skills.
- Ability to read write and speak English sufficient to perform job duties and to interact and communicate with residents vendors and team members.
- Knowledge and ability to use Microsoft office software and other office equipment.
- Ability to read write and speak English sufficient to perform job duties and to interact and communicate with residents vendors and team members.
ENVIRONMENTAL AND PHYSICAL ACTIVITY REQUIREMENTS: The physical activities of this position constantly require effective talking hearing sitting walking and standing functions. The position also often involves sedentary work where sitting is required most of the time with occasional standing or walking. The position also is often requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift carry push pull or otherwise move objects including the human body. Must be able to perform activities with close visual acuity such as reading a computer screen and reading print material. The functions of this position are conducted in a temperature controlled environment.
Lifespace has enjoyed over 40 years of success and this is just the beginning. With new opportunities continued growth and the support from your Lifespace family get ready to ignite your life and experience Living Lifespace.
COMPANY OVERVIEW:
Lifespace Communities headquartered in West Des Moines Iowa and Dallas Texas is one of the nations largest Senior Living providers of nonprofit retirement communities. Lifespace employs over 4500 team members and servers over 5100 residents. The organization is committed to creating communities where people are empowered to live their aspirations.
Equal Opportunity Employer
Employment Type
Full Time
