Customer Success Manager Innovation Consultant

Zurichbased or Remote within Europe

About rready

rready is an AInative innovation & idea management SaaS startup with a global clientele across 10 countries. Our mission is to make innovation in organizations measurable manageable and visible. Through our modular B2B SaaS platform we help unleash the entrepreneurial spirit within large organizations automating and streamlining their innovation funnels.

Our clients including industry leaders like Swisscom Implenia and BMW benefit from our suite of solutions for idea management intrapreneurship and endtoend innovation management.

We are looking for a passionate ambitious and selfmotivated Customer Success Manager & Innovation Consultant to join our Customer team.

By joining our startup you will deliver immense value by driving the cultural transformation and innovation for companies such as Swisscom Roche or Implenia. Be at the forefront on how AI is changing the way corporates innovate.

From People to Ideas to Financial Impact by leveraging Human & Artificial Intelligence

If you have a selfstarter mentality and want to learn fast while being part of a startup adventure read on.

Tasks

Youre the innovation program and product expert to the customer. Your main goal is to be their partner in crime to launch implement and scale innovation programs within the company and to bring the innovators and their projects (and hence the program itself) to success.

You are the sparring partner towards the program lead of the innovation/lean management program (aka Innovation Manager/ Head of Innovation)

• Consulting your customers on how to deploy an innovation initiative best and how to bring corporate innovation to success.
• Building and maintaining strong longlasting relationships with customers.
• Customizing and facilitating a seamless onboarding experience by conducting interactive trainings and workshops.
• Proactively managing your customer portfolio to ensure an unique customer experience resulting in high renewal rates and growing accounts.
• Analyzing customer data and feedback to (co)create customized solutions and identify areas for improvement.
• Taking commercial responsibility to develop your customers lead renewal negotiations and develop expansion strategies.
• Measuring and reporting on key metrics such as customer health retention and growth.

You are the voice of the customer within rready

• Collaborating with other teams to resolve customer issues and improve the overall customer experience and ensure seamless delivery of solutions.
• Acting as a voice of customer towards internal teams to drive relevant product improvements and ensure a powerful communication.
• Taking an active role in shaping our company culture and help us build an amazing place that you love to go to work to.

Requirements

You should apply if you...

have 3 years of fulltime work experience preferably in Innovation Consulting Innovation Management and Innovation Coaching.

have a solid understanding of corporate innovation and its role in business

have a handson and proactive mentality

strong stakeholder management skills; empathic listener and persuasive communicator

have worked with innovation methods such as Design Thinking Lean Startup or/and experience in Intra or Entrepreneurship

are ambitious resilient and highly motivated

have a startup mindset or even already worked in a startup

are fluent in English other languages are a plus

dont just accept differences you celebrate and embrace them. We are committed to providing equal employment opportunities and strongly encourage you to apply regardless of race colour ancestry religion sex national origin sexual orientation age citizenship marital status disability or gender identity.

You should not apply if you...

Are looking for a typical 9to5 job;

Are expecting to only manage and coordinate. We are looking for hungry people who want to get out there and consult coach and support our customers;

Still think KICKBOX is only a sport.

Benefits

We believe in ownership from day one and empower each and everyone in our team to take on responsibility.

A fulltime position in our office in the heart of Zrich or remotely from anywhere in the world.

Flexible working hours and hybrid work setup.

An adventurous startup journey and a business to scale.

A unique team spirit which comes not only at our annual rready camp to live.

An excellent opportunity to learn new skills meet interesting people daily and dive into new topics.

Hiring Process

Initial CV and cover letter review.

Introduction call

Second call with rready

Assessment center focused on your unique skills and how you shine.

Reference Call

Lets get started

Fast transparent and engaged hiring process to keep you informed every step of the way.