Service Coordinator Coordonnateur de service
Service Coordinator Coordonnateur de service
Posted on :
22-01-2025
Employer Active
1 Vacancy
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Job Description
Role Summary
The Laura Canada Service Coordinator assists with the management of merchandise in every way including receiving visual merchandising window display markdowns cash desk and preparing outgoing merchandise. Provides exemplary service to all customers.
Critical Functions
1. Customer Service
- Provides exemplary customer service at cash desk (stop drop and serve when a client needs assistance manage lineup acknowledge clients in line fold and handle merchandise with care thank the client walk around counter to hand the purchase to client).
- Captures all relevant customer information including emails and enter them into the CRM (Customer Relations Management) system.
- Promotes effectively the loyalty program to all customers.
- Promotes and executes Customers Orders.
- Handles customer issues/questions related to returns customer orders or exchanges in a professional and positive manner.
2. Merchandise and Visual Presentation
- Unpacks and accurately verifies all incoming merchandise steaming where necessary and removing excess tags in a timely manner.
- Places goods on sales floor in accordance with visual merchandising directives.
- Assists management by changing product placement within store to ensure color and product stories are coherent especially as new goods are received regularly and older goods are sold.
- Completes markdowns and prepares outgoing merchandise quickly and accurately.
- Assists management by installing marketing signage throughout store read Email and takes action.
- Dresses window mannequins adhering to visual standards including any mandatory directives that may be issued.
- Is responsible in maintaining the cash desk clean and organized.
3. P.O.S System
- Executes all P.O.S. procedures accurately and efficiently (i.e. refunds transfers customer orders etc.).
- Controls all cash handling and adheres to LP policies and procedures (i.e. float counts deposits etc.).
- Places a sense of urgency in executing administrative requirements as directed (i.e. extracting communications received via email customer orders supply orders etc.).
Requirements
- Experience in a retail environment preferred
- Sense of urgency
- Basic computer skills
- Conducts oneself in a professional manner.
- Demonstrates initiative on an ongoing basis.
- Positive attitude and confident
- English and/or French as required
Sommaire du role
Le coordonnateur de service de Laura Canada aide la gestion de la marchandise incluant la rception de la marchandise le marchandisage la prsentation dans les vitrines les baisses de prix le service au comptoircaisse et la prparation de la marchandise expdier. Il offre un service exemplaire toutes les clientes.
Fonctions critiques
1.Service la clientle
- Offre un service la clientle exemplaire au comptoircaisse (interrompre ses tches lorsquune cliente a besoin daide grer la file dattente saluer les clientes en file plier et manipuler avec soin la marchandise remercier la cliente faire le tour du comptoircaisse pour remettre lachat la cliente).
- Recueille tous les renseignements pertinents sur les clientes incluant les adresses courriel et les entre dans le systme G.R.C. (gestion de la relation avec la clientle).
- Fait efficacement la promotion du programme de fidlisation auprs de toutes les clientes.
- Gre les problmes de service la clientle et les questions relatives aux retours commandes client et changes de faon professionnelle et positive.
2. Marchandise et prsentation visuelle
- Dballe et vrifie avec exactitude toute la marchandise reue la passe la vapeur au besoin et enlve les tiquettes superflues rapidement.
- Aide les gestionnaires changer lemplacement des produits lintrieur du magasin pour sassurer que les thmes de marchandise et de couleurs sont cohrents particulirement lorsque de la nouvelle marchandise arrive rgulirement et que de lancienne marchandise se vend.
- Aide les gestionnaires changer lemplacement des produits lintrieur du magasin pour sassurer que les thmes de marchandise et de couleurs sont cohrents particulirement lorsque de la nouvelle marchandise arrive rgulirement et que de lancienne marchandise se vend.
- Effectue les baisses de prix et prpare la marchandise expdier avec rapidit et exactitude.
3. Systme P.D.V
- Effectue rapidement et efficacement toutes les procdures P.D.V. (ex. : remboursements transferts commandes client etc.).
- Contrle toutes les manipulations dargent et respecte les politiques et procdures de prvention des pertes (ex. : comptes du fonds de roulement dpts etc.).
- Manifeste un sentiment durgence dans laccomplissement des tches administratives demandes (ex. : retirer les communications reues par courriel faire les commandes client et les commandes de fournitures etc.).
Exigences
- Exprience dans la vente au dtail de prfrence
- Grande intuition pour la prsentation visuelle
- Sentiment durgence
- Effectuer les tches rapidement.
- Connaissance de base en informatique.
- Excellentes aptitudes en communication et entregent
- Se conduire de faon professionnelle.
- Capacit daccepter les commentaires et dapporter rapidement des changements
- Faire preuve dinitiative sur une base continue.
- Souci du dtail
- Attitude positive et confiante
- Passion de continuer apprendre spanouir et sadapter
- Franais ou anglais selon le cas
Qualifications :
- Substantial experience in a retail environment is required
- Demonstrated ability to work with a strong sense of urgency
- Proficient computer skills including familiarity with pointofsale systems
- Proven track record of conducting oneself in a highly professional manner
- Consistent demonstration of initiative and proactivity in all aspects of work
- Ability to maintain a positive attitude and project confidence under pressure
- Fluency in English and/or French as dictated by the specific work environment
- Strong visual merchandising skills with a keen eye for detail and aesthetics
- Excellent time management abilities and capacity to prioritize tasks effectively
- Demonstrated commitment to ongoing learning and adaptability in a fastpaced retail setting
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
Key Skills
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