Customer Service Engineer
Customer Service Engineer
Posted on :
22-01-2025
Employer Active
1 Vacancy
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Job Description
Experience
- Familiar with the principles and hardware/software configurations of diagnostic imaging equipment. Prior experience working on Xray and/or CT machines strongly preferred.
- Ideally have previous field service experience where you have managed a geographic territory and demonstrated strong troubleshooting ability with hardware mechanical and software systems
- Possess relevant IT skills with competence on Windows Microsoft Office suite and network communication and connectivity;
Duties & Responsibilities
- Provide toplevel onsite service support that delights our customers and sets the benchmark for the medical imaging industry
- Work closely with Customer Care Center (regional and headquarter level) to effectively carry out troubleshooting maintenance and updates on designated products
- Embrace new technology while levering core strengths in customer service and service support
- Play a key role in new firstofakind medical imaging system product launches in the US market
- Continually build competence in providing technical assistance and support to our customers
- Quickly and efficiently escalate challenges as appropriate to ensure expeditious resolution of all issues and high levels of customer satisfaction
- Responsible for installation of diagnostic imaging equipment for designated products in geographic region
- Attend service training courses overseas and in the US as needed.
Requirements
This position is for a remote field service engineer. The selected candidate must live in or near the posting location for this position.
Required Citizenship / Work Permit / Visa Status
US Citizen / Green Card holder
MustHaves
Min. 3 years as service engineer. Multivendor experience on Xray or CT machines. Possesses formal training
Employment Type
Full Time
Key Skills
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