Customer Support Engineer Biomolecular Solutions
Customer Support Engineer Biomolecular Solutions
Posted on :
20-01-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
20-01-2025
Job Description
Job Title: Customer Support Engineer Biomolecular Solutions
Job Location: Cheadle Hulme UK
Job Location Type: Remote
Job Contract Type: Fulltime
Job Seniority Level: Associate
Job Description
Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cuttingedge life science research patient diagnostics and ensures the safety of water food and pharmaceuticals. As scientists and clinicians pursue small everyday advances and lifechanging discoveries we provide trusted answers to their most critical questions and challenges. We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at
Every day Agilent Customer Support Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work!
You will be responsible for supporting our clients with onsite installation implementation maintenance and delivery of customer training on our biomolecular solutions including automation products like microplate readers and liquid handlers.
Your main responsibilities will be:
Qualifications
We are looking for an individual with the following background:
What we offer:
We will ensure you get all the training and development opportunities you need to become the best in your field including learning about new applications and workflows in Agilent’s innovative demo facility.
Agilent offers core global benefits to all staff but in addition to these the business offers Agilent Result Bonus Stock Purchase Plan Life Insurance Pension Healthcare Employee Assistance Program Holiday and Company activities.
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.
Our pay ranges are determined by role level and location. Within the range individual pay is determined by work location and additional factors including jobrelated skills experience and relevant education or training. During the hiring process a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at:
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other protected categories under all applicable laws.
Travel Required:
100% of the Time
Shift:
Day
Duration:
No End Date
Job Function:
Services & Support
Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cuttingedge life science research patient diagnostics and ensures the safety of water food and pharmaceuticals. As scientists and clinicians pursue small everyday advances and lifechanging discoveries we provide trusted answers to their most critical questions and challenges. We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at
Every day Agilent Customer Support Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work!
You will be responsible for supporting our clients with onsite installation implementation maintenance and delivery of customer training on our biomolecular solutions including automation products like microplate readers and liquid handlers.
Your main responsibilities will be:
- Respond to customer needs by providing repair installation upgrade and preventive maintenance activities
- Contact customers in a timely manner and schedules service efficiently
- Connect with manager and sales team to understand and meet customer needs and expectations
- Maintain Agilent’s customer service reputation by aligning with all corporate policies and procedures
- Complete administrative paperwork and computer reports promptly and accurately
- Provide feedback to the Product Specialists manufacturing or OEM vendors concerning performance anomalies encountered use the complaint handling system as required
- Address customer requests for service and communicate proactively before during and after service
Qualifications
We are looking for an individual with the following background:
- University degree in a Life Science related field (Biology Biotechnology Biomedical Science/Engineering Biochemistry etc…)
- Significant handson experience with biomolecular genomics and/or cell analysis solutions especially with automated instruments and workflows either as an enduser in a lab OR in a similar technical support role
- Knowledge of/experience with automated microplate readers and liquid handlers
- Full proficiency in English
- A valid driving license
What we offer:
We will ensure you get all the training and development opportunities you need to become the best in your field including learning about new applications and workflows in Agilent’s innovative demo facility.
Agilent offers core global benefits to all staff but in addition to these the business offers Agilent Result Bonus Stock Purchase Plan Life Insurance Pension Healthcare Employee Assistance Program Holiday and Company activities.
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.
Our pay ranges are determined by role level and location. Within the range individual pay is determined by work location and additional factors including jobrelated skills experience and relevant education or training. During the hiring process a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at:
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other protected categories under all applicable laws.
Travel Required:
100% of the Time
Shift:
Day
Duration:
No End Date
Job Function:
Services & Support
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Employment Type
Full Time
Key Skills
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