Sr Staff Outbound Product Manager
Sr Staff Outbound Product Manager
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1 Vacancy
Job Description
ServiceNows IT Service Management (ITSM) Business Unit creates products and solutions that enable organizations to modernize automate and accelerate their IT workflows and practices. Our vision for ITSM is to be the leading intelligent service management platform that helps our customer deliver great employee experiences enhance fulfiller productivity and increase business agility and service resilience while reducing costs.
Our product teams are organized into PoDs where Outbound and Inbound PMs work closely with our Product Success Expert Services Product Marketing Research Design and Engineering in a truly crossfunctional team. We are looking for a Senior Staff Outbound Product Manager for our Employee Experience PoD.
Your Mission:
As a Senior Staff Outbound Product Manager your strategic insights will not only shape our products trajectory but also empower our sales teams and captivate our customers. You will stand at the vanguard articulating the voice of the customer and steering our product evolution with compelling narratives and active engagement.
This is your chance to influence the crafting of features and experiences that define our nextgeneration IT and mobile offerings. Your technical savvy empathy for customers and substantial experience with the ServiceNow platform will be critical as you collaborate intimately with sales solution consulting and engineering teams concentrating on ServiceNow functionalities to heighten our customers connection to their digital environment.
Your Responsibilities:
- Strategic Influence: Shape our product roadmap with insights from sales and customer interactions.
- Sales and Marketing Alliance: Equip sales teams with insights and materials and champion our product suite through direct engagement and industry events.
- CustomerCentric Vision: Channel the customers voice into product development for maximum impact and alignment with user needs.
- Market Insight: Investigate market trends to inform product strategies using tools to enhance sales and product usability.
- Education and Advocacy: Cultivate educational programs to encourage product adoption and highlight customer success stories.
Your Growth Path:
- Continuous Evolution: Receive ongoing training and support to keep pace with product features and market dynamics.
- Impactful Analytics: Utilize data to shape product direction remaining closely connected with customer feedback.
- Relentless Innovation: Partner with customers and stakeholders in codevelopment efforts to refine product requirements.
- Team Victory: Foster a culture of success and collaboration playing a key role in aligning crossfunctional teams.
Flexible to hire in UK Ireland and other Servicenow locations in EMEA
Qualifications :
- Experience: You bring 8 years as a Product Manager Product Owner Consultant or Analyst within a software product company. MBA or Masters degree preferred.
- Customer Engagement: You have a history in a B2B clientfacing role preferably using the ServiceNow platform to achieve customer success.
- ITSM Expertise: You possess a deep understanding of IT Service Management and the agility to master new technical concepts.
- AI Expertise: You have a solid understanding of AI and wellversed in GenAI and LLM.
- Strategic DecisionMaking: You excel in balancing the possible with the desirable taking into account technical feasibility and strategic goals.
- Communication Excellence: Youre skilled in presenting to large audiences and engaging with customers on an individual basis.
- Adaptability and Learning: You think strategically learn quickly and communicate impactfully.
- Collaborative Spirit: You enjoy and excel in a highly collaborative environment.
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
