Digital Pathology Support Engineer mfd
Digital Pathology Support Engineer mfd
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Headquartered in Tokyo Japan Evident employs around 4500 people at a total of 57 locations worldwide. Evident Europe headquartered in Hamburg Germany employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics medical and basic research as well as in various industrial areas. In addition Evident offers videoscopes products for nondestructive testing techniques and for Xray fluorescence analysis.
We are currently looking for a digital pathology support engineer (m/f/d). In this role you will support digital pathology customers for both hardware and software related topics. You will also go on customer premises to resolve issues where required.
Tasks
- You are responsible to support digital pathology customers for hardware software and integration related topics
- You are responsible for remotely monitoring the equipment on customer site
- You work in an international customercentric environment helping us understand customer issues quickly and fix their problems.
- You clarify requests from customers and coordinate the required next steps
- You will carry our remote support and troubleshoot but also go on shortnotice on customers premises where required
Requirements
- Bachelor/ masters degree in biomedical electronics mechanical or similar engineering or equivalent qualification
- You have 35 years of experience in service microscopy / digital pathology
- Handson experience with an optomechanical electronic systems and software
- Interest in Modern Tools: Motivation to learn modern technologies and tools such as remote monitoring tools integration engines cloud technology and internal software products.
- Experience in technical aftersale service environment / organization including field service and direct customer communications is a plus
- Excellent communication skills and willing to work in a service role with focus on customer satisfaction
- You ideally have experience in analytics for proactive services
Benefits
- Flexible working hours 50% remote work possible
- 30 days of holiday per year
- 135 salaries a year
- Modern office and inspiring working environment
- Subsidized meals in the neighborhood of our office (Stadtkche)
- Public transport ticket (100% subsidized) or free parking space
- Bike leasing
- Subsidy fitness first gym
- Employee Assistance Program to support your health mental and emotional wellbeing
- Comprehensive company pension scheme
- Joint company events and activities
Evident Europe GmbH is an equal opportunities employer and we look forward to receiving your application.
Employment Type
Full Time
