Technical Support Engineer
Technical Support Engineer
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Job Description
About the role
As a Technical Support Specialist you will be the first point of contact for clients ensuring timely and effective resolution of technical issues. Your role will involve guiding users on our products troubleshooting challenges and collaborating with internal teams to improve the customer experience.
Responsibilities
- Provide the highest level of customer service to our customers in European timezone via Skype JIRA Service Desk and Mail while adhering to our strict SLAs for response and restoration times
- Log inquiries of customers and escalate accordingly
- Analyze and report product malfunctions
- Identify customer needs and assist with using specific features
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with Stakeholders
Requirements
- Experience as a Customer Support Specialist or similar CS role
- Experience using help desk software and remote support tools
- Fluent English is a must additional languages are a plus
- Excellent communication and problemsolving skills
- Patience and professionalism when handling tough cases
Nice to have
- Familiarity with gambling industry is a plus
Good to know
- This is a fulltime fully remote freelance/independent contractor position
- Please make sure to submit your CV English in order to be considered
Why Work for Booming Games
Founder led. Impact driven. Employee centric.
At Booming Games were reshaping the iGaming world with our remotefirst approach. Our rhythm Thrilling slot games with captivating features and stunning designs released every two weeks no exceptions! Here its all about coownership and real growth. Dive into a diverse team where your input powers every game we craft!
Our perks
- Were a 100% remotefirst company offering a bestinclass remote experience
- Competitive package
- Dogfriendly offices in Berlin and Malta
- Familyfriendly policies
- Career growth opportunities
- Zestful working environment
- Knowledge sharing opportunities
- Dynamic culture surrounded by industry experts
- Company social events for team bonding
Contact
HR Team
Employment Type
Full Time
