Workplace Coordinator

Front of house duties

Visitor Experience ensure the highest level of customer focus and service levels are delivered atall times that all visitors and guests that are attending the office receive an exceptional experiencewhen entering the office and during their visit

New starter process Ensure that each new Entainer has a warm welcome feels expected and isready to go on their first day with an access pass and a booked desk for their first day

Taking calls on our switchboard Handle a range of calls from suppliers customers and colleagues that call into the office phone and support / redirect as appropriate

Security focus Ensure that good security practices are observed around the office especially when using the guest management system and car park management system.

Have a clear understanding of emergency procedures and the role Workplace play in these typesof scenarios.

Room booking Be an expert in all our spaces including meeting rooms pods and collaboration spaces. Youll be the person people come to asking what the perfect space is for their requirements. Its your role to create the smoothest experience possible for colleagues and visitor

Back of house duties

Postroom operations We manage thousands of inbound and outbound packages each year soyoull need be able to coordinate deliveries with building management teams and be able tooperate our digital mail tools Royal Mails click and drop service our franking equipment as wellas other courier portals.

Meeting room setups There are regular requests to move furniture and add accessories /equipment to rooms to ensure theyre ready for the day. Not only will you be dealing with adhoc requests but youll also be responsible for making sure every room is setup as expected at the start of the day and ready for use.

Office checks Regular walk throughs of the office are required to ensure people are safe and everything is working as it should be. Were typically looking for faulty equipment spillages items blocking walkways ensuring the space is clean and tidy but also being visible for people to ask for support where required. Overseeing contractors We host a range of contractors on site who are carrying out work on behalf of our Workplace team. Youll have a general understanding of the tasks theyre required to carry out and be familiar with the RAMS (Risk assessment and method statement) attached to the work theyre doing.

Admin duties

Arranging contractor visits Youll engage with our Workplace suppliers and partners and ensuring that visits to site are planned booked in with relevant parties and are completed without causing disruption to the business.

Project support We deal with a variety of projects including moves and changes office branding installations and various analysis/admin projects. Youll be expected to play a part and in some cases complete/deliver projects.

CAFM (Computer Assisted Facilities Management) Youll become a regular user of Concerto and ServiceNow our planned maintenance and reactive software and be able to tell in moments what visits are required booked in or need to be planned in the near future. CAFM tools are there to aid us as the Workplace team and its important we are efficient in our use of them.

ServiceNow Our main bulk of reactive works are now coming to the team through an internal ServiceNow portal. Youll be proficient in handling the ticket ensuring the work request is passed on to the right party and communicate with the end user to keep them informed throughout the process.

Workplace Communications on Viva Engage Entain. Me and MS Teams We are one of the many teams at Entain that regularly update the business on various things that may impact colleagues in a positive or in some cases negative way. To maximise the effectiveness of our campaigns and to mitigate risks from issues that may occur its important that you can communicate promptly and effectively through a variety of channels we use internally.

Ensure documentation is filed correctly in the Global Workplace SharePoint Information is key and being to access it easily in an urgent situation can be the difference between an incident report or an emergency situation. Its critical that you are familiar with the way we create and store documentation in our global workplace SharePoint for this reason.

Must have excellent written and verbal communication skills

IOSH qualification or equivalent preferred

IWFM membership preferred

Previous experience in large corporate environment preferred

Must be able to present to stakeholders at all levels

Proficient in Microsoft Office 365 suite