French Customer Support Advisor - Lisbon
French Customer Support Advisor - Lisbon
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Job Description
Aircover Support Specialist (French & English)
Location: Lisbon Portugal
Position Type: Fulltime (40 hours/week)
Working Hours: Monday Sunday 09:00 23:00 In Shift
Contract Type: Unfixed term contract
Probation Period: 30 Days
About the Company:
Join an innovative community marketplace that connects travelers with unique accommodations across the globe. This dynamic organization values exceptional customer service and a commitment to creating memorable travel experiences for its users.
Role Overview:
As an Aircover Support Specialist you will play a vital role in ensuring the safety and satisfaction of our community. You will provide empathetic and professional support to users in both French and English handling inquiries and claims with keen attention to detail.
Key Responsibilities:
- Respond to inbound and outbound inquiries across multiple channels including phone and chat while maintaining a professional and empathetic demeanor.
- Understand and implement company policies to safeguard the best interests of our community members.
- Take ownership of user queries guiding them to resolution or appropriate escalation.
- Investigate urgent and sensitive issues prioritizing safety and utilizing traumainformed methodologies.
- Compose and customize thoughtful responses to customer queries and provide emotional support when needed.
- Maintain the confidentiality and accuracy of customer information within the organizations systems.
- Deliver exceptional support for userfacing protections including Host Damage Protection and Liability Insurance.
- Identify product and process issues that may affect the community and provide constructive feedback.
What Were Looking For:
- Fluency in French (C2 level) and proficiency in English (C1 level).
- 13 years of experience in claims handling dispute resolution or related fields.
- Strong communication skills with an ability to manage complex cases and demonstrate empathy.
- A proactive mindset in identifying and solving issues while maintaining a customerfirst approach.
What We Offer:
- Competitive salary with attractive bonuses including a holiday bonus and a Christmas bonus each equivalent to one months salary.
- Performance bonus opportunities tailored to your contributions from your fourth full month of service.
- Comprehensive medical and dental insurance coverage after your initial probation period.
- Generous annual leave of 22 business days in compliance with Portuguese law.
- Relocation support including reimbursed travel ticket costs and monthly accommodation assistance for the first three months.
- Full remuneration during the training period with ongoing support throughout your onboarding journey.
Employment Type
Full Time
