Operations Fulfillment Manager B2B fmd
Operations Fulfillment Manager B2B fmd
Posted on :
30-01-2025
Employer Active
1 Vacancy
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Job Description
Your tasks
- Act as the primary point of coordination for the B2B Operations & Fulfillment team ensuring seamless communication with internal stakeholders and 3PL partners.
- Oversee staffing and holiday planning to maintain uninterrupted operations and sufficient capacity during peak periods.
- Manage B2B inbound processing including system uploads coordination with 3PL partners and warehouse bookingin processes.
- Coordinate with B2B clients to ensure compliance with specific shipping instructions prepare shipping documents and labels manage customs submissions upload to client portals and oversee shipouts with the warehouse/3PL.
- Ensure an exceptional customer experience by handling return requests and claims resolutions with efficiency and care.
- Proactively track B2B orders and golive dates to ensure deliveries are smooth and launches are ontime
- Collaborate closely with 3PL partners to ensure smooth operations high service levels and sufficient capacity allocation especially during peak periods.
- Drive continuous improvement of SOPs SLAs and KPIs to enhance efficiency reduce operating costs and maintain high service standards for B2B operations.
- Build and maintain strong relationships with internal and external stakeholders through structured engagement including monthly checkins quarterly reviews and onsite visits.
Your profile
- 5 years of professional experience in operations fulfillment or supply chain management preferably in the fashion luxury or consumer goods sector.
- Academic degree and/or professional training in operations supply chain management or a related business field
- Proven track record of managing B2B logistics including experience with shipping customs documentation and 3PL coordination.
- Strong organizational and timemanagement skills to oversee multiple tasks and prioritize effectively during peak periods.
- Excellent communication and interpersonal skills for building relationships with clients stakeholders and 3PL partners.
- Strong proficiency in G Suite and/or MS Office applications experience with Oracle NetSuite or other ERP systems is a strong plus
- Handson mentality with a flexible and proactive approach; ability to multitask in a dynamic environment.
- Startup mindset with a cando attitude and a solutionoriented approach.
- Excellent communication skills in English (both verbal and written) German is a plus
Why us
- A modern office in the center of Berlin
- Onceperseason gift voucher to be used on Aeyde footwear and accessories
- Subsidized Urban Sports Club membership or Berlin Public Transport pass
- German lessons for international employees
Employment Type
Full Time
Key Skills
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