What youll do...
- Responsible for verifying and balancing all daily financial transactions including guest charges room rates and payments across all revenuegenerating departments (Rooms F&B etc.)
- Review and audit room charges phone calls guest folios and adjustments to guarantee accuracy.
- Run the nightly audit after verifying that all revenues are balanced for the day.
- Ensure that cash handling is compliant with hotel standards.
- Step into the shoes of a Front Desk Agent and Bellman when needed assisting guests with checkins checkouts house availability guest inquiries and requests. Providing a great guest experience.
- Provide managerial presence to 3rd party partners and contractors ensuring clear communications and that all are doing their part to provide a safe environment for the team and guests alike.
- Attend meetings with the Front Office Manager and executive team as needed to review performance challenges and opportunities.
- Participate in Fire Safety and Loss Prevention programs.
Qualifications :
What were looking for...
- A few years of experience in a Front Office supervisory role preferably in an upscale or lifestyle brand hotel
- Basic accounting knowledge is preferred. Familiarity with financial transactions balancing ledgers and identifying discrepancies.
- Experience with Opera with Microsoft Office suite.
- Proven team leader with a high level of energy and motivation a natural at managing and inspiring others in a way that gets the best out of them.
- Ability to prioritize and adapt to the changing needs of the operation.
- Excellent verbal and written communication skills. Fluent in Spanish and English preferred.
- You have a passion for hospitality you inspire an enthusiastic guestcentered approach.
- You can turn any situation around into a positive experience for all guests and team alike.
- You think big and encourage your team to believe.
- You are comfortable with the strategic as well as day to day detail.
- You are able to easily identify and utilize emerging trends and technology to generate revenue.
- You exhibit a professional attitude diplomacy and an ability to handle difficult situations.
- You are highly responsible reliable and ethical. A reputation for honesty and integrity
Additional Information :
Whats in it for you...
- The opportunity to join an innovative fastgrowing international group thats committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Become part of a team thats very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
- A competitive package and plenty of opportunity for development.
Morgans Originals is part of the Lifestyle Collective of Ennismore. Ennismore is a creative hospitality company with a global collective of entrepreneurial and founderbuilt brands with purpose at their heart. Ennismore and Accor entered a joint venture in 2021 creating a new autonomous entity and the worlds fastestgrowing lifestyle and leisure hospitality company.
Remote Work :
No
Employment Type :
Fulltime