Client Success Manager
Client Success Manager
Posted on :
05-02-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
05-02-2025
Job Description
Job Title: Client Success Manager
Job Location: Maryland USA
Job Location Type: Remote
Job Contract Type: Fulltime
Job Seniority Level: MidSenior level
ClinChoice is a global fullservice CRO dedicated to professional development and providing an excellent worklife balance with a qualityfocused collaborative “oneteam” culture. We are looking for a dynamic person to join our inhouse team as a Client Success Manager on a permanent basis. This is a remote position preferably in the Maryland / Delaware / Washington DC area.
The Client Success Manager is an integral handson leader for a group of our clients providing vision strategic counsel agency expertise accountability and growth across our partnerships.
The position requires proven success in delivering on organic growth client relationship development and strategic insight for supporting the diverse range of clients (pharmaceutical biotechnology OTCs medical devices and consumer). This means elevating transactional client engagements to consultative valuedriven ones; generating qualifying and defining new opportunities across teams within client organizations; earning the respect and soughtafter counsel of senior client stakeholders; and pushing the work to drive impactful results. Previous experience working with a CRO and managing pharmaceutical and biotechnology accounts required.
Join our team: you can be part of making a difference in peoples’ lives and experience a fulfilling and rewarding career!
Main Job Tasks and Responsibilities:
Once you have submitted your CV you will receive an acknowledgement that we received it. If you have the requirements we need you will be invited for phone interview as the first step. Unfortunately due to the number of applications we receive we cannot reply to everyone individually if you are not successful.
Who will you be working for
About ClinChoice
ClinChoice is a global fullservice CRO specializing in clinical development and functional solutions for pharmaceutical biotechnology medical device and consumer health companies. We have over 28 years of proven highquality delivery and results across all our services with over 4000 professionals in more than 20 countries across the Americas Europe and AsiaPacific. We are on a mission to contribute to a healthier and safer world by accelerating the development and commercialization of innovative drugs and devices. Join our passionate team and make a meaningful impact on global healthcare!
Our Company Ethos
Our mission drives our culture: to contribute to a healthier and safer world by accelerating the development and commercialization of innovative drugs and devices. Our employees are the most valuable company asset and they are the fulcrum around which all ClinChoice activities are built and close management and training is the core instrument to develop and maintain highlyqualified personnel. The continuous training keeps the resources qualified in terms of competence and expertise and gives to all personnel the clear tools needed to manage both internal and client processes with the same methodology. The success of these core values is evidenced by our below industry average turnover rates. ClinChoice is an equal opportunity employer. We have based our success on attracting developing and promoting talent guided by diversity and inclusivity. Our employees come from very diverse backgrounds: gender race beliefs and ethnicities. We recognize this is our strength and celebrate it.
Key words: Client Success Manager Customer Success Manager CRO Contract Research Organisation
The Client Success Manager is an integral handson leader for a group of our clients providing vision strategic counsel agency expertise accountability and growth across our partnerships.
The position requires proven success in delivering on organic growth client relationship development and strategic insight for supporting the diverse range of clients (pharmaceutical biotechnology OTCs medical devices and consumer). This means elevating transactional client engagements to consultative valuedriven ones; generating qualifying and defining new opportunities across teams within client organizations; earning the respect and soughtafter counsel of senior client stakeholders; and pushing the work to drive impactful results. Previous experience working with a CRO and managing pharmaceutical and biotechnology accounts required.
Join our team: you can be part of making a difference in peoples’ lives and experience a fulfilling and rewarding career!
Main Job Tasks and Responsibilities:
- Cultivate and lead the relationship with existing client base within the Life Sciences Pharmaceutical Medical Devices and Biotech industry sectors for pharmacovigilance regulatory clinical and technology services.
- Previous experience working with a CRO and managing the services provided to pharmaceutical and biotechnology companies required.
- Work with the existing clients and advise them on strategic issues to advance longterm partnership with them.
- Support sales activity utilizing expertise and other resources such as domain experts and client relations team.
- Support new business as part of expanding ClinChoice's footprint within the market; typically serving as primary point to engage with clients.
- Advise on any new technology development and collaborate with internal team/external consultants to support design and implementation of new technology.
- Lead and coordinate RFP responses client presentations and any activities to facilitate the business expansion with existing clients.
- Establish good working knowledge of services offerings.
- Bachelor’s degree in a technical or business field and advanced university degree preferred (e.g. MBA MS PhD).
- Require 5 years of applicable business sales consulting experience or combined industry experience.
- Experience selling CRO services is mandatory.
- Minimum of 23 years leading major programs and projects for Global 1000 companies; experience at a top consulting firm a strong plus.
- Possess clinical safety or regulatory domain knowledge so as to understand client’s marketplace competitive landscape and business drivers and be able to speak intelligently in these terms.
- Collaborative player that can effectively influence others at all levels.
- Experience leading/facilitating complex workshops with tangible results.
- Strong executive level presentation and communication skills.
- Ability to work independently manage time and create plans to achieve personal goals while focusing on the success of the team is critical.
- Ability to think strategically and act tactically in a dynamic environment is essential.
- Customer Relationship Management skills.
- Requires excellent interpersonal written and oral communication and presentation skills.
- Ability to communicate complex technical analysis to technical and nontechnical audiences.
- Ability to create an environment conducive to contribution growth and achievement with an emphasis on customerfocused behavior.
- Requires up to 50% travel.
Once you have submitted your CV you will receive an acknowledgement that we received it. If you have the requirements we need you will be invited for phone interview as the first step. Unfortunately due to the number of applications we receive we cannot reply to everyone individually if you are not successful.
Who will you be working for
About ClinChoice
ClinChoice is a global fullservice CRO specializing in clinical development and functional solutions for pharmaceutical biotechnology medical device and consumer health companies. We have over 28 years of proven highquality delivery and results across all our services with over 4000 professionals in more than 20 countries across the Americas Europe and AsiaPacific. We are on a mission to contribute to a healthier and safer world by accelerating the development and commercialization of innovative drugs and devices. Join our passionate team and make a meaningful impact on global healthcare!
Our Company Ethos
Our mission drives our culture: to contribute to a healthier and safer world by accelerating the development and commercialization of innovative drugs and devices. Our employees are the most valuable company asset and they are the fulcrum around which all ClinChoice activities are built and close management and training is the core instrument to develop and maintain highlyqualified personnel. The continuous training keeps the resources qualified in terms of competence and expertise and gives to all personnel the clear tools needed to manage both internal and client processes with the same methodology. The success of these core values is evidenced by our below industry average turnover rates. ClinChoice is an equal opportunity employer. We have based our success on attracting developing and promoting talent guided by diversity and inclusivity. Our employees come from very diverse backgrounds: gender race beliefs and ethnicities. We recognize this is our strength and celebrate it.
Key words: Client Success Manager Customer Success Manager CRO Contract Research Organisation
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Employment Type
Full Time
Key Skills
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