Learner Experience Officer
Learner Experience Officer
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Job Description
We are working closely alongside a Local Authority in City of Westminster to assist with the appointment of a Learner Experience Officer on a 1.5month contract likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: 18.84 24.36 per Hour
Responsibilities:
- To provide outstanding frontline services from all WAES sites reception desks and Learner Hubs
- To support with all aspects of the admissions and enrolment processes and be flexibly to changing priorities
- To embrace new ways of working that support improving learner experience development and progression
- To undertake associated administrative tasks such as issuing room keys receiving and processing deliveries facilitating customer Initial Assessment bookings or interviews handling customer payments issue ID badges to visitors issuing examination certificates.
- To have a wide knowledge of Westminster Adult Education Service (WAES) and its services and respond appropriately to requests messages to include voice messages and enquiries.
- To maintain a broad knowledge of the Academic Departments and the courses available to learners.
Qualification:
- Minimum Level 2 qualifications in English and Maths
- Level 3 in a Customer Service or equivalent experience
Please note:
- You should be available to work immediately or at a short notice.
- You should have right to work in U.K
- This role requires an enhanced DBS
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
#RQ1466856
Employment Type
Full Time
