Location: South Eveleigh Redfern NSW
Working days: Hybrid (3 days onsite)
Duration: 12 months
Start Date: ASAP
Role description
In this role:
- Take initiative to gather organise and synthesize large amounts of information from various sources
- Working with stakeholders to understand their needs concerns and the environment that they operate in with respect to deliver goals and outcomes
- Work closely with stakeholders and change management to identify impacts to business processes and technology as a result of system or application changes
- Identify project delivery issues and risks assist with mitigation strategies and escalate where necessary in a timely manner
- Liaise and collaborate with external suppliers as required
Essential
- At least 5 years experience delivering complex process and technical changes as a Senior Business Analyst
- Expertise in process mapping with standardised techniques such as SIPOC
- Expertise in merchant acquiring and card payments industry and technologies
- Excellent communication skills including ability to engage stakeholders at varying levels to facilitate gathering / refinement of detailed requirements from high level requirements to solution design to testing
- Proven track record of working to deadlines results driven
Desirable
- Experience with large scale customer and data migrations projects
- Experience capturing and managing requirements and user stories in Confluence and JIRA
- Experience documenting customer journeys process flows and standard operating procedures
- Working knowledge of merchant terminal POS AS2805 messaging ecommerce and payment gateways
- Experience synthesizing and analysing large amounts of data extracts for the extraction of project relevant insights
- Experience with converting raw data to purpose specific and actionable data visuals that tell a story (Powerpivots Tableau PowerBI)
- Experience with interpreting technical specs for Pega and APIs
- Practical application of BABOK Knowledge Areas including Agile ways of working
- Familiarity with CBA frameworks such as GDF SDLC Pace