The Senior Solution Implementer plays a critical role in our organization providing essential support to senior consultants within Service Management. This position demands a high level of professionalism and expertise in various crucial areas.
Key responsibilities include:
- Conduct thorough data collection and analysis to inform strategic decisionmaking processes.
- Provide comprehensive assistance during workshops ensuring optimal productivity and outcomes.
- Develop and refine complex solutions to address client needs and organizational challenges.
- Produce highquality documentation and user guides adhering to strict standards of clarity and accuracy.
- Serve as an integral member of both implementation and postimplementation teams contributing significantly to project success.
- Collaborate effectively with senior consultants and other team members to ensure seamless project execution.
- Maintain a commitment to continuous improvement and professional development in the field of solution implementation.
The Senior Solution Implementer is expected to approach these responsibilities with the utmost diligence and attention to detail recognizing the significant impact of their work on organizational success.
Qualifications :
The ideal candidate for the Senior Solution Implementer position must possess the following critical qualifications:
- Demonstrated ability to assume responsibility for technical and solutionbuilding activities in collaboration with Business Analysts and Solution Architects
- Extensive indepth knowledge of the ServiceNow platform
- Comprehensive understanding of ITSM processes and/or other Service Management processes
- Good understanding of Web Technologies including XML HTML JavaScript and Web Services
- Thorough knowledge of technical components such as LDAP VPN and SSL
- Exceptional communication skills including active listening thoughtful decisionmaking and superior verbal and written abilities
- Proven consulting aptitude encompassing a clear understanding of business drivers behind technology advanced problemsolving skills meticulous attention to detail resourcefulness and the capacity to ask pertinent questions
- Strong commitment to teamwork and willingness to travel primarily within the Nordic region
- ITIL Certification is highly advantageous
Candidates must recognize the critical nature of these qualifications and their direct impact on the success of our organizations solution implementation efforts.
Remote Work :
No
Employment Type :
Fulltime