RCA Data Specialist

ROLE/JOB PURPOSE

The Root Cause Analysis Data Specialist works with data sets from Customer Advocacy teams (Complaints Quality) and Servicing Operations to help identify clusters of problematic cases that should be passed on to RCA investigators to deep dive on. The Data specialist also supports the RCA investigation team with sizing the opportunities and prioritising the most important work to be done based on key parameters. This role collaborates with Global BI teams to create selfservice solutions to stakeholders and partners. 

RESPONSIBILITIES

Reporting and Dashboard Creation

• Design develop and maintain BI reports and dashboards. 

• Work with business users to understand their reporting needs. 

• Optimize report performance and usability.

Data Analysis and Insights: 

• Conduct complex data analysis to extract actionable insights and size opportunities in collaboration with the RCA Investigations team. 

• Use statistical tools and techniques to support data analysis. 

• Present findings in a clear and understandable manner to stakeholders.

Training and support: 

• Provide training and support to endusers on BI tools and data interpretation. 

• Create user manuals and training materials. 

• Assist users in understanding and utilizing reports and dashboards effectively.

Data Quality Management: 

• Ensure accuracy completeness and reliability of data. 

• Develop and enforce data validation rules. 

• Collaborate with IT to resolve data quality issues.

Qualifications :

SKILLS & REQUIREMENTS

Reporting and Dashboard Creation

• You can query filter and join multiple datasets using SQL

• You can use data platform user interfaces (Looker Superset and others) to provide selfservice data solutions to stakeholders and team members.

• You have a good understanding of data warehouse architecture

• You know how to create clear and impactful visual representations of data analysis findings. You know which type of chart to use to convey the message and information at hand.

Data Analysis and Insights: 

• Youre proficient in Excel and Google Sheets being able to quickly extract measures of central tendency and measures of spread.

• Youre knowledgeable in statistical analysis techniques to interpret data and provide insights. E.g Pareto analysis Chisquared Pearsons correlation coefficient Regression Analysis.

Communication and Stakeholder Management:

• Strong communication skills both written and verbal with the ability to clearly articulate technical concepts to nontechnical stakeholders.

• Ability to build and maintain strong relationships with crossfunctional teams and stakeholders at various levels.

• You can convince others present your viewpoint and proposed solutions in such a way that helps others take informed decisions

• Effective at managing expectations providing updates and gathering feedback from stakeholders.

Problem Solving and Initiative:

• Strong problemsolving skills with the ability to proactively identify root causes and recommend solutions.

• Ability to take initiative in identifying areas for improvement and contributing to continuous improvement efforts.

• Capability to manage time efficiently prioritize tasks and meet deadlines.

If youre interested in the position please apply the latest by 21st of February by submitting your CV and Cover Letter. In your cover letter please answer the following questions:

• What is your motivation to join Wise and this role

• What key components do you believe are essential for a Root Cause Analysis  program to successfully impact the quality of Wises Servicing Operations

• Can you describe a project you contributed to  where process optimization led to a measurable improvement

Additional Information :

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit Wise.Jobs.

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Remote Work :

No

Employment Type :

Fulltime