Client Resolution Analyst - Turkish speaking
Client Resolution Analyst - Turkish speaking
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Job Description
As a Client Resolution Analyst you will be entrusted with the responsibility of managing a complex workload executing indepth analysis of our clients operational queries and drawing meaningful conclusions. You will be expected to take ownership of problems and issues steering them towards resolution and adapt to changing circumstances with resilience and agility. We value curiosity and a passion for continuous learning to quickly grasp new concepts systems and technologies.
The role requires an individual who can navigate uncharted territories and find solutions without relying on established processes.
Duties and responsibilities
- Lead the charge in managing and prioritizing your workload seeking advice or escalating matters when necessary.
- Analyse transaction data and logs draw conclusions and present recommendations to clients.
- Assume full responsibility for problems and issues guiding them to resolution.
- Identify and collaborate with the necessary parties required for troubleshooting where applicable.
- Establish develop and maintain effective relationships with stakeholders ensuring issues are resolved to the satisfaction of our clients.
- Adapt to change effectively displaying resilience in the face of changing demands and conditions.
- Identify and act upon opportunities for improving services aimed at enhancing the client experience.
- Solve problems creatively even in the absence of established processes and spot opportunities for improvements that enhance the client experience.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 23 set days a week (determined by leadership/site) with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications :
Prior experience in a technical support role preferably in Banking or Financial Services.
Exceptional analytical and problemsolving capabilities.
Superior communication skills across all channels of interaction/both verbal and written.
Demonstrated skills in relationship management across organisational boundaries both internally and externally.
Ability to work collaboratively within a team as well as independently driven by selfinitiative.
A passion for client service and a track record of working in a clientfocused environment.
Proficiency in Turkish alongside English.
Desire to embrace change successfully adapting to changing demands and conditions.
Appetite for learning ability to grasp and understand information and systems quickly has to pass exam having attended a 4 week induction training course
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
