Manager VCA Product Experience Design
Manager VCA Product Experience Design
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Job Description
Job Description
This individual is a fullstack user experience designer with handson human centered design thinking UX/UI research service design prototyping facilitation and strong clientfacing skills. The designer will deliver polished UX/UI artifacts and humancentric digital design expertise for our clients.
The Design Manager should have research experience and a fluency to speak product development and design thinking. This designer will need to develop a nuanced understanding of emerging digital payment trends as well as Visas capabilities and services to effectively leverage the right products and services at the right time in the solutions we design.
Potential candidates should be highly motivated and peopleoriented motivated to help clients and partners bring new solutions to life from imagination to commercialization solving user pain points and delivering compelling corporate commercial and consumer payments and money movement experiences of the future.
Essential Functions
- Execute of highquality client immersions discoveries design sprints and cocreation engagements (through all phases of design) in partnership with the VCA Consultants.
- Collaborate with crossfunctional teams to understand project requirements and deliver designs that meet business objectives.
- Maintain the highest standards of experience design delivery from wireframes to prototypes extending that polish and strategic thinking to creating extensible and scalable design tools and assets for our practice.
- Support the planning and execution of handson research activities (qualitative and quantitative) to gain customer insights to fuel our cocreation process.
- Be proactive in advocating for design research and user needs through delivering engaging and actionable insights.
- Ability to justify research and design decisions based on a thorough understanding of contemporary usercentered design methodologies and quickly propose possible solutions to UX issues.
- Strong handson designer with fluency across design specializations and deep dive expertise in one or more of the following areas: prototyping research UI front end development facilitation product design.
- Support design operations needs as required including but not limited to RFPs vendor relationships design briefs global design initiatives and others.
- Deeply understand the payment ecosystem commerce trends our Innovation practice as well as Visa products services and capabilities to effectively design for our clients and partners.
- Work with our crossfunctional advisory product technology and business teams to ensure alignment and project success.
- Coordinate and provide direction to thirdparty design agencies all the activities required for each engagement.
- Ensure compliance with Visas processes and requirements for client engagements and activities.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 23 set days a week (determined by leadership/site) with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications :
Basic Qualifications:
5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters MBA JD MD) or 0 years of work experience with a PhD
Preferred Qualifications:
6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters MBA JD MD) or up to 3 years of relevant experience with a PhD
Experienceand proven track record running client engagements demonstrating excellence in presentation skills and strong client orientation.
Experience in creating user experience maps service blueprints wireframes polished user interface design rapid prototyping and presentations that communicate the strategy.
Strong fluency in digital design software
Knowledgeable in human centered design thinking service design and user research
Strong organizational skills and attention to detail with the ability to prioritize and manage multiple projects.
Payment industry experience preferred.
Fluent in English and Portuguese (verbal and written) Spanish is a plus.
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
