Bilingual Customer Support Representative Spanish Speaking
Bilingual Customer Support Representative Spanish Speaking
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Salary Not Disclosed
1 Vacancy
Job Description
Were looking for a Customer Support Representative (CSR) to join our global customer support team.
In this role youll leverage your technical problemsolving and people skills to provide firstcontact resolutions enabling clients to confidently use and advocate for Procores platform.
As a CSR you will assist our customers via email chat and phone while collaborating with other support teams and internal stakeholders to provide effective solutions and an excellent customer experience.
When you join our Support organization we will support your professional development opening up numerous opportunities for longterm career growth both within and outside our organization.
This position reports to Manager Customer Support and is a fully remote role based in the United States.
If you thrive in a dynamic diverse and fastpaced environment Procore and Customer Support is the place for you!
What youll do:
Deliver bestinclass customer experiences by managing cases through phone chat and email inquiries enabling customers to achieve their goals with Procores software.
Troubleshoot technical issues diagnose root causes and find answers through established resources.
Acquire and maintain a thorough understanding of Procores business model system and technologies to educate customers and optimize their use of Procores software products and integrations.
Meet and exceed key performance indicators (KPIs) such as schedule adherence quality coaching customer satisfaction and firstcontact resolution.
Partner with Procore SMEs/departments to resolve complex customer issues and manage cases to resolution leveraging strong collaboration skills.
Maintain diligent attention to detail and ensure the integrity of accurate documentation record keeping and data security.
Demonstrate a positive attitude and respect for coworkers and customers building and maintaining warm working relationships.
Convey Procores culture and values of Openness Optimism and Ownership in every interaction adhering to ethical standards.
What were looking for:
Fluent English and Spanish speaker; subject to verification via assessment.
1 years of experience in a contact center or technical support environment; or 2 years of related customer support experience
Must communicate optimistically clearly and professionally with clients to handle client inquiries; this is subject to verification via assessment.
Eagerness and ability to learn quickly remain agile adapt to a changing product and follow processes and procedures
Strong multitasking skills with the ability to selfmanage workload while providing extraordinary client experiences
Critical thinker with the ability to assess and provide proactive advice and solutions; efficiently escalate client cases quickly when appropriate.
Reliable selfstarter with excellent attendance and time management skills.
High School Diploma or GED required.
Additional Information :
Perks & Benefits
At Procore we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs learn more details about what we offer and how we empower you to be your best.
About Us
Procore Technologies is building the software that builds the world. We provide cloudbased construction management software that helps clients more efficiently build skysers hospitals retail centers airports housing complexes and more. At Procore we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.
We are an equalopportunity employer and welcome builders of all backgrounds. We thrive in a diverse dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender sex national origin civil status family status sexual orientation religion age disability race traveler community status as a protected veteran or any other classification protected by law.
If youd like to stay in touch and be the first to hear about new roles at Procore join our Talent Community.
Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact our benefits team here to discuss reasonable accommodations.
For Los Angeles County (unincorporated) Candidates:
Procore will consider for employment all qualified applicants including those with arrest or conviction records in accordance with the requirements of applicable federal state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
A criminal history may have a direct adverse and negative relationship on the following job duties potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing accessing and handling confidential information including proprietary and trade secret information as well as accessing Procores information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers stakeholders and/or colleagues; and 3. exercising sound judgment.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
