Account Management - Team Lead mfx
Account Management - Team Lead mfx
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Job Description
Are you a serviceminded communicator who enjoys solving problems for restaurant partners Are you detailoriented and enjoy testing out new ideas If this sounds like you then wed love to chat!
Wolt is a Finnish technology company and were best known for our food delivery platform. We launched in Germany in the autumn of 2019 and have since been conquering the food delivery scene step by step.
Role background
As a result of Wolts rapid expansion and the plans we have for 2025 we need a SMB Account Management Team Lead to support the Account Management team in the West Region (Cologne and surroundings).
Reporting to the Head of SMB Account Management the Team Lead is the account manager of our key restaurant partners while leading the local Team through encouragement and empowerment. The SMB AM TL is responsible for optimizing venue performance on our platform and driving revenue growth.Youre excited about this opportunity because you will
- Develop and manage a team of up to 10 account manager(s)
- Conduct weekly performance reviews of the region city and team to assess progress against goals
- Set ambitious yet achievable targets and OKRs to drive longterm growth and success for Wolt in the region.
- Perform frequent quality and satisfaction checks to ensure service standards.
- Conduct renegotiations with venues alongside the Account Managers.
- Demonstrate handson leadership by building strong relationships negotiating key deals and driving mutual growth with top partners
- Create a positive work environment that enables the team to develop.
- Lead by example in terms of demonstrating Wolt values and behaviors.
Qualifications :
- Proven experience in account management with a strong track record of driving results and fostering longterm partnerships
- Multiple years of experience successfully managing and leading teams fostering a collaborative and highperforming culture
- Excellent interpersonal skills with the ability to adapt tone to suit the audience.
- Proficient in analyzing performance metrics and translating insights into actionable strategies.
- Passion for food and developing the best restaurants in town.
- Fluent in German and English
Additional Information :
What we offer
Cool office in the heart of Cologne
Independent work in a dynamic international team
A fastgrowing tech company with many career opportunities
Attractive salary package
Discounts on Wolt orders
Various soft drinks coffee and fruits in the office
Weekly (virtual) allhands meetings and regular team events
Flexible working hours policy 30 days of paid vacation
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
