Travel Technician Contract - Must Drive

About DelphiUS

DelphiUS is a national recruiting firm based in Newport Rhode Island. 

Job Description

Client located in Boston MA has an immediate opening for an Travel Technician to join their team. The Travel Technician will be to provide operational support for production systems key business applications and desktop resources; the IT environment printer and workstation inventories and mappings as well as software installation network connectivity testing troubleshooting hardware deployment moves and changes and ticket documentation.

Responsibilities

• Provide break / fix technical support for networked and standalone managed devices to comply with established Service Level Agreement.
• Prioritize issues by level of urgency.
• Escalates unresolved issues to appropriate level 3 IS Support Services team.
• Carries required company equipment such as Surface Go / laptop during work day and provides realtime updates of work assignments.
• Reasonably cares for company assigned equipment and uses equipment in the manner intended.
• Collaborates with other IS Support Services team(s) to triage network/computer issues.
• Provides setup and configuration of network devices using standard operating system EPIC or other tools. In compliance with standards.
• Participates in the execution of large hardware deployments moves and operating system rollouts.
• Performs scheduled preventative maintenance on desktop and laptop workstations including reimaging operating system data capture and restoration cleaning physical hardware replacement of broken or out of warranty hardware and cable management.
• Capture primary user data stored on hard drive of managed devices using User State Migration Tool.
• Documents work performed in the work log of tickets and work order within ServiceNow or other ticket documentation application. Utilizes stored knowledge base articles to resolve issues.

Required

• Bachelors degree in Information Technology preferred
• Oneyear experience in a Customer Service focused environment preferably in healthcare
• Oneyear experience with handson installation configuration troubleshooting and repair of workstations laptops and printers
• CompTIA Microsoft or ITIL certifications are a plus
• Working knowledge of Windows 10 operating systems
• Skilled knowledge of HP and Dell desktops laptops printers and peripheral hardware components
• Functional knowledge of supported software: Microsoft Office 365 Internet Explorer Microsoft Edge Google Chrome Windows Defender ForeScout Network Access Control (NAC) Microsoft Local Administrator Password Solution (LAPS) USMT SCCM and Citrix XenApp
• Ability to perform full disk encryption using BitLocker and BitLocker key recovery
• Strong commitment to providing superior customer service and deliver department processes and project work in a timely and accurate manner following established client and company standards

Technical Skills

Functional knowledge of supported software: Microsoft Office 365 Internet Explorer Microsoft Edge Google Chrome Windows Defender ForeScout Network Access Control (NAC) Microsoft Local Administrator Password Solution (LAPS) USMT SCCM and Citrix XenApp

How to Apply:

All process steps must be carefully followed so that A) your application can be reviewed by the hiring manager and B) YUPRO Placement can advocate for you and provide support. Step 1: Complete the application on the New Grad job board by submitting your resume and completing the details requested below. 

Remote Work :

Yes

Employment Type :

Fulltime